Question:

How to fix malfunctioning keys on a ROG Zephyrus M16 laptop with Windows 11?

I own a ROG Zephyrus M16 laptop with Windows 11, and I have encountered a strange issue with some of the keys on the keyboard. Specifically, the “L” and the “;” keys do not respond when I turn on my laptop. I have to press them repeatedly until they start working normally, but this only lasts until I turn off my laptop. The next time I turn it on, the same problem occurs. I have not exposed my keyboard to any liquid or physical damage, so I am puzzled by what is causing this. I also recall having a similar issue with the Space key when my laptop was new, but it resolved itself after some time. Now, it is only the L and the ; keys that are affected. What could be the reason for this, and how can I fix it?

Answer:

If you own a ROG Zephyrus M16 laptop with Windows 11, you may have experienced a strange issue with some of the keys on the keyboard. Specifically, the “L” and the “;” keys may not respond when you turn on your laptop. You may have to press them repeatedly until they start working normally, but this may only last until you turn off your laptop. The next time you turn it on, the same problem may occur. You may have not exposed your keyboard to any liquid or physical damage, so you may be puzzled by what is causing this. You may also recall having a similar issue with the Space key when your laptop was new, but it resolved itself after some time. Now, it may be only the L and the ; keys that are affected. What could be the reason for this, and how can you fix it?

This article will try to answer these questions and provide some possible solutions for your keyboard issue. Before we proceed, please note that this article is not an official guide from ASUS or ROG, and it is based on the information available online from various sources. Therefore, we cannot guarantee the accuracy or effectiveness of the solutions suggested here. Please use them at your own risk and discretion.

Possible causes of the keyboard issue

There are several possible causes of the keyboard issue that you are facing. Some of them are:

• A software glitch or conflict: Sometimes, the keyboard issue may be caused by a software glitch or conflict that affects the keyboard driver or the Windows system. This may happen due to a faulty update, a corrupted file, a malware infection, or a compatibility problem with other software or hardware.
• A hardware defect or damage: Sometimes, the keyboard issue may be caused by a hardware defect or damage that affects the keyboard circuit or the motherboard. This may happen due to a manufacturing defect, a wear and tear, a physical impact, or a thermal stress.
• A dust or dirt accumulation: Sometimes, the keyboard issue may be caused by a dust or dirt accumulation that affects the keyboard contacts or the switches. This may happen due to a lack of cleaning, a humid environment, or a spillage of food or liquid.

Possible solutions for the keyboard issue

Depending on the cause of the keyboard issue, there are different possible solutions that you can try. Some of them are:

• Update and confirm BIOS / Windows packages / drivers with the latest version on your laptop: Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version in your laptop. Here you can learn more about How to update BIOS: [How to update the BIOS version in Windows system] or [How to use EZ Flash to update the BIOS version]. For executing Windows update and drivers update, here you can learn more about: [How to execute Windows Update] or [How to update drivers via customer support in MyASUS].
• Reinstall driver in Device Manager: Reinstalling the driver of keyboards may help to fix any software glitch or conflict that affects the keyboard functionality. To do this, you can follow these steps: Type and search [Device Manager] in the Windows search bar ①, then click [Open]② . Uninstall the driver of keyboards. Click the arrow next to [Keyboards]③, then right-click [keyboard name]④ and select [Uninstall device]⑤ . Click [Uninstall]⑥ . Remove all devices in the keyboards category, then restart the computer. The driver will be automatically reinstalled after the restart.
• Use the keyboard troubleshooter: Using the keyboard troubleshooter may help to detect and resolve problems with the keyboard. To do this, you can follow these steps: Type and search [Troubleshoot settings] in the Windows search bar ①, then click [Open] ②. In the troubleshoot window, select [Other troubleshooters] ③. Click [Run] on the Keyboard item ④. Follow the on-screen prompts to detect and resolve problems.
• Clean the keyboard: Cleaning the keyboard may help to remove any dust or dirt that affects the keyboard contacts or the switches. To do this, you can follow these steps: Turn off the laptop and unplug the power cord. Use a can of compressed air to blow away any dust or dirt from the keyboard. You can also use a soft brush or a cotton swab to gently clean the gaps between the keys. If you have spilled any liquid on the keyboard, you may need to disassemble the keyboard and wipe it with a dry cloth or a paper towel. Be careful not to damage any components or wires. You can also use a hair dryer to dry the keyboard, but do not use too much heat or force. Reassemble the keyboard and turn on the laptop. Test the keys to see if they work normally.
• Contact ASUS or ROG support or service center: If none of the above solutions work, or if you suspect that the keyboard issue is caused by a hardware defect or damage, you may need to contact ASUS or ROG support or service center for further assistance. They may be able to diagnose the problem and provide a repair or replacement service. You can find the contact information and the service center locations on their official websites: [ASUS Support] or [ROG Support].

Conclusion

We

hope that this article has helped you to understand the possible causes and solutions for the keyboard issue on your ROG Zephyrus M16 laptop with Windows 11. If you have any questions or feedback, please feel free to leave a comment below. Thank you for reading.