When Music Stops: Resolving Issues with ‘Turn It Up’ Wireless Earbuds


Could you provide guidance on troubleshooting ‘Turn It Up’ wireless earbuds purchased from Walmart? Originally priced at $20, they were discounted to $12. Despite charging them and observing the indicator lights blink, they ceased functioning shortly after. They were acquired today, yet no lights activate post a two-hour charge, which is concerning. Earbuds are essential for my daily music listening, and these were intended to replace an old pair that deteriorated. Any advice or tips to resolve this issue would be greatly appreciated.


Experiencing issues with your newly purchased ‘Turn It Up’ wireless earbuds can be frustrating, especially when you rely on them for your daily dose of music. Here’s a comprehensive guide to help you troubleshoot the problems you’re facing with your earbuds.

Step 1: Verify the Charge

Ensure that your earbuds are charged. Although you’ve charged them for two hours, it’s possible that the charging case or the earbuds themselves are not functioning correctly. Check if the charging case has any indicator lights to confirm it’s charging, and make sure the earbuds are properly seated in the case.

Step 2: Reset the Earbuds

If the charge is adequate, the next step is to reset your earbuds. This process can vary depending on the model, but generally involves holding down a button or combination of buttons. Refer to your earbuds’ manual for the exact reset procedure.

Step 3: Clean the Contacts

Sometimes, the charging contacts on the earbuds or the case can get dirty or obstructed. Gently clean the contacts with a dry cloth and try charging again.

Step 4: Check Bluetooth Connectivity

If the earbuds are charged but not functioning, ensure that Bluetooth is enabled on your device and that the earbuds are in pairing mode. Consult the manual for instructions on how to put your earbuds into pairing mode.

Step 5: Manual Power Options

Some earbuds have manual power options in case the automatic functions fail. Check if your ‘Turn It Up’ earbuds have such a feature and try using it to turn on the earbuds.

Step 6: Manufacturer Support

If all else fails, it might be a hardware issue. Reach out to the manufacturer’s customer support for assistance or consider returning the product if it’s defective.

Remember, earbuds are intricate devices, and gentle handling will go a long way in ensuring their longevity. For more detailed troubleshooting, you can watch instructional videos or read the manual that came with your earbuds. With these steps, you should be able to resolve the issue and get back to enjoying your music.

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