What to Do If Your Phone Is Stolen and Turned Off: Tips and Tricks to Locate It


How can I locate a phone that has been stolen and deactivated?

I have the phone’s number and serial number, but the thief has turned off the phone’s mobile service. Are there any methods or services that can help me track down the phone, even if they are not free?


Losing your phone can be a frustrating and stressful experience, especially if it contains important data, photos, or contacts. If your phone has been stolen and deactivated by the thief, you might think that there is no hope of finding it. However, there are some possible ways to locate your phone, depending on the circumstances and the features of your device. Here are some of the methods that you can try, even if they are not free or guaranteed to work.

Use a tracking app or service

Some phones have built-in tracking features that allow you to locate them remotely, such as Find My iPhone for iOS devices or Find My Device for Android devices. These features usually require your phone to be connected to the internet, either through Wi-Fi or cellular data. However, some of them can also work offline, using Bluetooth or GPS signals to track your phone’s location. For example, Find My iPhone can use the Lost Mode feature to lock your phone and display a message on the screen, as well as use nearby Apple devices to send its location to you. Similarly, Find My Device can use the Play Sound feature to ring your phone at full volume for five minutes, even if it is on silent or vibrate mode.

If your phone does not have a built-in tracking feature, or if you did not enable it before it was stolen, you can also use a third-party app or service that can help you locate your phone. Some examples of these apps or services are Prey, Cerberus, Lookout, and Avast Mobile Security. These apps or services usually require you to install them on your phone and create an account before it is stolen, so that you can access their features remotely from another device. Some of the features that they offer are locking your phone, wiping your data, taking pictures or recording audio of the thief, and sending alerts or notifications to you.

Contact your carrier or the police

Another option that you can try is to contact your carrier or the police and provide them with your phone’s number and serial number. Your carrier might be able to block your phone from accessing their network, making it useless for the thief. They might also be able to track your phone’s location using its IMEI number, which is a unique identifier for your device. However, this depends on the cooperation and policies of your carrier, as well as the legal regulations in your area. Some carriers might not be willing or able to share this information with you, unless you have a valid police report or a court order.

The police might also be able to help you locate your phone, especially if you have evidence or suspicion of who stole it or where it might be. You can file a police report and give them your phone’s number and serial number, as well as any other details that might be relevant, such as the time and place of the theft, the description of the thief, or the tracking app or service that you used. The police might be able to use their resources and authority to track your phone’s location, recover it, and arrest the thief. However, this also depends on the priority and availability of the police, as well as the seriousness and solvability of the case. Some police departments might not have the time or resources to deal with phone thefts, unless they involve violence, fraud, or other crimes.


In conclusion, locating a phone that has been stolen and deactivated can be challenging, but not impossible. There are some methods that you can try, such as using a tracking app or service, contacting your carrier or the police, or using other clues or tips that might lead you to your phone. However, these methods are not always reliable, effective, or free, and they might require some preparation, cooperation, or luck. Therefore, the best way to prevent losing your phone is to take some precautions, such as enabling the tracking feature, backing up your data, securing your phone with a password or biometric lock, and being careful of your surroundings.

I hope you find this article helpful and informative. Please let me know if you have any feedback or questions. 😊

: https://support.apple.com/en-us/HT201472 : https://support.google.com/accounts/answer/6160491?hl=en : https://www.makeuseof.com/tag/lost-stolen-android-phone/ : https://www.lifewire.com/how-to-track-a-cell-phone-4167011 : https://www.consumerreports.org/smartphones/what-to-do-if-your-phone-is-stolen/ : https://www.digitaltrends.com/mobile/how-to-find-a-lost-phone/

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