Question:

How to troubleshoot a LG G4 that won’t turn on or charge after freezing and shutting down?

I have a T-Mobile LG G4 that was working fine until I used the web browser (not chrome) and it suddenly froze. I could not turn the screen off, but after a while it shut down by itself. I removed the battery and put it back in, but the phone did not respond to the power button. I also tried to plug it in to a charger, but it did not show any sign of charging or turning on. What could be the cause of this problem and how can I fix it?

Answer:

The LG G4 is a popular smartphone that was released in 2015. It has a 5.5-inch display, a 16-megapixel camera, and a removable battery. However, some users have reported that their LG G4 suddenly stopped working and would not turn on or charge after freezing and shutting down. This can be a frustrating situation, especially if you have important data or photos on your phone. Fortunately, there are some possible solutions that you can try to fix your LG G4.

Possible causes of the problem

There are several factors that could cause your LG G4 to freeze and shut down, and then refuse to turn on or charge. Some of the common ones are:

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Software issues

: Sometimes, a faulty app, a corrupted system file, or a malware infection can cause your phone to malfunction and crash. This can prevent your phone from booting up normally or recognizing the charger.

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Hardware issues

: Sometimes, a defective battery, a loose connection, or a damaged component can cause your phone to fail and die. This can prevent your phone from powering up or receiving power from the charger.

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Environmental issues

: Sometimes, exposure to extreme temperatures, moisture, or physical impact can cause your phone to overheat, short-circuit, or break. This can prevent your phone from functioning properly or safely.

Possible solutions to the problem

Depending on the cause of the problem, you may be able to fix your LG G4 by following these steps:

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Force restart your phone

: Sometimes, a simple reboot can resolve minor software glitches and restore your phone’s functionality. To force restart your LG G4, press and hold the power button and the volume down button for about 10 seconds, until the LG logo appears on the screen. Then, release the buttons and wait for your phone to restart. If your phone turns on normally, you may have fixed the problem. If not, proceed to the next step.

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Charge your phone with a different charger and cable

: Sometimes, a faulty charger or cable can prevent your phone from charging properly or at all. To rule out this possibility, try to charge your phone with a different charger and cable that are compatible with your LG G4. Make sure that the charger and cable are plugged in securely and that the power outlet is working. If your phone shows the charging icon or the LED light, you may have fixed the problem. If not, proceed to the next step.

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Replace your battery with a new one

: Sometimes, a worn-out or defective battery can prevent your phone from turning on or holding a charge. To rule out this possibility, try to replace your battery with a new one that is compatible with your LG G4. Make sure that the battery is inserted correctly and that the contacts are clean. If your phone turns on with the new battery, you may have fixed the problem. If not, proceed to the next step.

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Contact LG or a professional repair service

: If none of the above steps work, your phone may have a serious hardware issue that requires professional attention. Do not attempt to open or repair your phone by yourself, as this may void your warranty or cause further damage. Instead, contact LG or a reputable repair service and explain your problem. They may be able to diagnose and fix your phone, or offer you a replacement or a refund.

Conclusion

The LG G4 is a great smartphone, but it can sometimes encounter problems that prevent it from turning on or charging. If this happens to you, do not panic. Try the possible solutions mentioned in this article, and you may be able to fix your LG G4. However, if the problem persists, you may need to seek professional help. Hopefully, you will be able to enjoy your LG G4 again soon.