Unhandled Exceptions & Cloud Conflicts: Solving Batman Arkham City’s Launch Woes


Recently, attempting to replay Batman Arkham City results in an error message from the Microsoft .NET Framework stating, ‘Unhandled exception has occurred in your application… The cloud file provider is not running.’ Although advice from other help threads suggests deleting the files in the ‘Documents\WB Games\Batman Arkham City GOTY’ folder and then verifying the game files on Steam, I am unable to delete these files due to the OneDrive account restrictions.

I have been attempting to disconnect and remove the associations with this old OneDrive account from my computer without success. Any expert guidance on this matter would be immensely helpful.”


When attempting to replay the popular video game Batman Arkham City, some players have encountered a persistent error message from the Microsoft .NET Framework: “Unhandled exception has occurred in your application… The cloud file provider is not running.” This issue typically arises when the game’s launcher tries to access save files or settings stored in a location that is no longer available or has restricted permissions, such as an old OneDrive account.

The common remedy suggested in various help forums involves deleting specific game files located in the ‘Documents\WB Games\Batman Arkham City GOTY’ directory and then using Steam’s verification function to restore any missing or corrupted files. However, this solution is not viable for those who have their documents folder tied to a OneDrive account with restricted access, as is the case here.

The root of the problem lies in the synchronization settings between the local computer and OneDrive. When OneDrive is linked to the documents folder, it often defaults to storing files in the cloud, leading to complications if the cloud account becomes inaccessible. The error message indicates that the game launcher is trying to access files from the OneDrive cloud service, which is not running or reachable due to the account being locked or archived.

Steps to Resolve the Issue


Unlink OneDrive

: The first step is to unlink the OneDrive account from the computer. This can be done through the OneDrive settings by selecting the ‘Unlink this PC’ option. After unlinking, restart the computer to ensure the changes take effect.


Change File Storage Location

: Change the default location of the documents folder back to the local drive. Right-click on the documents folder, go to properties, and under the ‘Location’ tab, move the folder to a new location on the local drive.


Gain File Access

: If the files are still not deletable, you may need to take ownership of the files. This can be done by right-clicking on the folder, selecting ‘Properties’, navigating to the ‘Security’ tab, and then clicking on ‘Advanced’. From there, you can change the owner to your current user account.


Delete and Verify Files

: Once you have full control over the files, attempt to delete the ‘Documents\WB Games\Batman Arkham City GOTY’ folder. After deletion, open Steam, go to the game’s properties, and under the ‘Local Files’ tab, select ‘Verify integrity of game files’.


Contact Support

: If these steps do not resolve the issue, it may be necessary to contact Microsoft Support for assistance with the OneDrive account or Steam Support for issues related to game file verification.


The interplay between cloud storage and local file access can sometimes lead to unexpected issues with game launchers. By carefully unlinking the OneDrive account, reverting file storage locations, and ensuring proper file permissions, players can often overcome these hurdles and return to their gaming experience. For persistent problems, reaching out to the appropriate support channels is the recommended course of action. Remember, always back up important files before making significant changes to system settings or file structures. Happy gaming! 🎮

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