Question:

How can I troubleshoot a Wi-Fi 6 adapter that connects to the network but not to the internet?

I have a PC with a Newfast 5400Mbps Wi-Fi 6 adapter that I bought recently. It is the first time I use Wi-Fi on this PC, as I previously relied on a wired connection or an Ethernet extender. I followed the instructions to install the adapter and the drivers, and I was able to connect to the Wi-Fi network, but I could not access the internet. Other devices on the same network, such as my phone and PS5, have no problem with the internet connection. I have tried various solutions, such as resetting the router and modem, clearing the DNS cache, and resetting the network settings, but none of them worked. I have been struggling with this issue for two days and I am frustrated. I need some expert advice on how to fix this problem. Thank you for your help.

Answer:

Wi-Fi 6 is the latest generation of wireless technology that offers faster speeds, lower latency, and improved efficiency. However, some users may encounter problems with their Wi-Fi 6 adapters, such as connecting to the network but not to the internet. This can be frustrating and prevent you from enjoying online activities, such as gaming, streaming, or browsing. In this article, we will explain some possible causes and solutions for this issue.

Possible Causes

There are many factors that can affect your Wi-Fi 6 adapter’s performance and internet connectivity. Some of the common ones are:

• Outdated or incompatible drivers: Your Wi-Fi 6 adapter needs the right drivers to work properly with your PC and your router. If the drivers are outdated, corrupted, or incompatible, they may cause conflicts or errors that prevent you from accessing the internet.
• Incorrect network settings: Your Wi-Fi 6 adapter and your router need to have compatible network settings, such as the frequency band, the channel, the security mode, and the IP address. If the settings are incorrect, they may cause interference or miscommunication that prevent you from accessing the internet.
• Router or modem issues: Your router or modem is the gateway to the internet. If there is a problem with your router or modem, such as a firmware bug, a hardware failure, or a network outage, it may affect your Wi-Fi 6 adapter’s internet connectivity.
• Other devices or software: Sometimes, other devices or software on your network or your PC may interfere with your Wi-Fi 6 adapter’s internet connectivity. For example, some devices may use the same frequency band or channel as your Wi-Fi 6 adapter, causing congestion or interference. Some software, such as antivirus, firewall, or VPN, may block or limit your Wi-Fi 6 adapter’s internet access.

Possible Solutions

Depending on the cause of the problem, there are different solutions that you can try to fix your Wi-Fi 6 adapter’s internet connectivity. Here are some of the common ones:

• Update or reinstall the drivers: The first thing you should do is to check if your Wi-Fi 6 adapter has the latest and compatible drivers. You can do this by visiting the manufacturer’s website and downloading the drivers for your specific model and operating system. Alternatively, you can use a tool like [Intel Driver & Support Assistant] to automatically detect and update the drivers for your Intel Wi-Fi 6 adapter. If updating the drivers does not work, you can try uninstalling and reinstalling the drivers from the device manager. This can help resolve any driver conflicts or errors that may affect your internet connectivity.
• Check and change the network settings: The next thing you should do is to check and change the network settings of your Wi-Fi 6 adapter and your router. You can do this by accessing the network and sharing center on your PC and the web interface of your router. You should make sure that your Wi-Fi 6 adapter and your router are using the same frequency band (either 2.4 GHz or 5 GHz), the same channel (preferably one that is less crowded or has less interference), and the same security mode (preferably WPA2 or WPA3). You should also make sure that your Wi-Fi 6 adapter and your router have valid and unique IP addresses. If the settings are incorrect, you can change them to match each other and see if that fixes the problem.
• Restart your router or modem: Sometimes, a simple restart of your router or modem can fix many network and internet issues. You can do this by unplugging the power cord of your router or modem, waiting for about 30 seconds, and plugging it back in. This can help reset the router or modem and clear any temporary glitches or cache that may affect your internet connectivity.
• Disable or uninstall other devices or software: Finally, you should check if there are any other devices or software on your network or your PC that may interfere with your Wi-Fi 6 adapter’s internet connectivity. You can do this by disconnecting or turning off any unnecessary devices on your network, such as Bluetooth speakers, smart TVs, or gaming consoles. You can also disable or uninstall any software on your PC that may block or limit your internet access, such as antivirus, firewall, or VPN. You can then test your Wi-Fi 6 adapter’s internet connectivity and see if the problem is resolved.

Conclusion

Wi

-Fi 6 is a great technology that can enhance your wireless experience, but it is not immune to problems. If you have a Wi-Fi 6 adapter that connects to the network but not to the internet, you can try the solutions we suggested in this article. Hopefully, one of them will work for you and you can enjoy your online activities without any hassle. If none of them work, you may need to contact your internet service provider, your router or modem manufacturer, or your Wi-Fi 6 adapter manufacturer for further assistance. Thank you for reading this article and we hope it was helpful.