Question:

How can I deal with the poor quality and performance of the high-end laptops that my company purchased from Dell and Lenovo? >
> My company is a large multinational that buys expensive laptops with premium warranties for its employees. After three years, the laptops are either recycled, given to the employees, or stored for subcontractors and interns. We are currently in the process of replacing the old laptops with new ones that have i7 processors, 16 GB of RAM, 1080p screens, and NVME 512 GB SSDs. However, these laptops are very disappointing and problematic. Here are some of the issues that I have encountered with them: >
> – Dell laptops have bent hinges, faulty Ethernet ports, overheating issues, and BSODs when using RAID mode and PXE. Dell also refuses to honor the warranty without making us install their proprietary Windows iso and run all the tests, which would erase the user’s data. > – Lenovo laptops have HDMI ports that stop working randomly, keys that fall off, batteries that last much less than advertised, and overheating issues. Lenovo also uses very little and low-quality thermal paste on the CPU and none on the controller die. >
> I am frustrated and exhausted by these laptops and the lack of support from the manufacturers. I expected these laptops to be well-built and reliable, but they seem to be prone to failure and damage. How can I resolve these issues and ensure that the laptops work properly and efficiently?

Answer:

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> If you are a professional who relies on your laptop for your work, you might expect that investing in a high-end laptop from a reputable brand would guarantee you a smooth and satisfying experience. However, this is not always the case, as some users have reported various issues with their expensive laptops from Dell and Lenovo. These issues range from hardware defects, such as bent hinges, faulty ports, and keys falling off, to performance problems, such as overheating, BSODs, and short battery life. These issues can affect your productivity, your data, and your satisfaction with your laptop. So, how can you deal with these problems and make the most out of your laptop? >
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Contact the manufacturer and demand a solution

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> The first thing you should do when you encounter a problem with your laptop is to contact the manufacturer and report the issue. You should also check if your laptop is still under warranty and what kind of service and support you are entitled to. If you have purchased a premium warranty, you should expect a prompt and effective solution from the manufacturer, such as a repair, a replacement, or a refund. However, some manufacturers might try to avoid honoring their warranty or make you go through unnecessary steps, such as installing their proprietary Windows iso and running all the tests, which could erase your data. In that case, you should not accept their excuses and demand a proper solution. You can also escalate the issue to a higher authority, such as a manager or a customer service representative, or file a complaint with a consumer protection agency, such as the Federal Trade Commission (FTC) in the US or the European Consumer Centre (ECC) in the EU. >
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Fix the issue yourself or seek professional help

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> If contacting the manufacturer does not resolve the issue, or if your laptop is out of warranty, you might have to fix the issue yourself or seek professional help. Depending on the nature and severity of the problem, you might need to replace or repair some parts of your laptop, such as the hinges, the ports, the keys, or the battery. You might also need to clean and reapply the thermal paste on the CPU and the controller die, which could improve the cooling and performance of your laptop. However, before you attempt to fix the issue yourself, you should be aware of the risks and challenges involved. You might need to have some technical skills and tools, and you might also void your warranty or damage your laptop further. Therefore, you should only fix the issue yourself if you are confident and comfortable with doing so. Otherwise, you should seek professional help from a qualified and reputable technician or service center, who can diagnose and fix the issue for you. You might have to pay a fee for their service, but it might be worth it if it saves you time and hassle and restores your laptop to its optimal condition. >
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Consider upgrading or replacing your laptop

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> If fixing the issue is not possible or feasible, or if you are still unhappy with your laptop after fixing the issue, you might want to consider upgrading or replacing your laptop. Upgrading your laptop means adding or changing some components of your laptop, such as the RAM, the SSD, or the screen, to enhance its performance and functionality. Replacing your laptop means buying a new laptop that meets your needs and expectations better than your current one. However, before you decide to upgrade or replace your laptop, you should weigh the pros and cons of each option. Upgrading your laptop might be cheaper and more environmentally friendly than replacing it, but it might not solve all the issues or improve all the aspects of your laptop. Replacing your laptop might give you a fresh and improved experience, but it might also be more expensive and wasteful than upgrading it. Therefore, you should only upgrade or replace your laptop if you have a clear and compelling reason to do so, and if you have done your research and comparison of the available options. >
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Conclusion

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> Dealing with the poor quality and performance of high-end laptops can be frustrating and exhausting, but it does not have to be the end of the world. There are some steps you can take to resolve the issues and ensure that your laptop works properly and efficiently. You can contact the manufacturer and demand a solution, fix the issue yourself or seek professional help, or consider upgrading or replacing your laptop. By following these steps, you can make the most out of your laptop and enjoy your work.