Question:

What could be causing the Canva app for Windows to perform poorly on wifi, but not on mobile data?

I am experiencing a frustrating problem with the Canva app for Windows on my win 11 device. For the past few days, the app has been very slow, constantly loading, and showing network errors. However, other applications and websites, such as Youtube, work fine on the same wifi connection. The problem only goes away when I switch to mobile data. I do not understand why this is happening. Is there a way to fix this issue?

Answer:

Canva is a popular online graphic design platform that allows users to create and share stunning visuals. However, some users have reported that the Canva app for Windows, which is designed to work offline and sync with the online version, has been experiencing performance issues on wifi networks. The app becomes slow, unresponsive, and shows network errors, while other applications and websites run smoothly on the same wifi connection. The problem seems to disappear when the users switch to mobile data. What is the reason behind this strange behavior, and how can it be resolved?

One possible explanation is that the wifi network is blocking or throttling some of the ports or protocols that the Canva app uses to communicate with its servers. This could be due to the network’s firewall, router settings, or internet service provider (ISP) policies. For example, some ISPs may limit the bandwidth or speed of certain types of traffic, such as peer-to-peer (P2P) or streaming, to reduce congestion or prevent piracy. This could affect the Canva app’s ability to sync with the online version, upload or download files, or access certain features.

Another possible explanation is that the wifi network is experiencing interference or congestion from other devices or sources. This could be due to the network’s frequency, channel, or signal strength. For example, if the wifi network is using the 2.4 GHz band, which is also used by many other devices, such as microwaves, cordless phones, or Bluetooth speakers, it could cause interference and reduce the quality of the wifi signal. Similarly, if the wifi network is using a crowded channel, which is shared by many other nearby networks, it could cause congestion and reduce the speed of the wifi connection.

To fix this issue, users can try the following steps:

• Check if the wifi network is blocking or throttling any ports or protocols that the Canva app uses. To do this, users can use a tool such as [Port Checker](https://portchecker.co/) or [TestMyPort.com](https://testmyport.com/) to scan the ports that the Canva app uses. According to the [Canva Help Center](https://support.canva.com/troubleshooting/general-troubleshooting/), the Canva app uses ports 80, 443, 843, and 8080. If any of these ports are blocked or throttled, users can contact their network administrator, router manufacturer, or ISP to see if they can unblock or unthrottle them.
• Check if the wifi network is experiencing interference or congestion from other devices or sources. To do this, users can use a tool such as [Wifi Analyzer](https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en_US&gl=US) or [NetSpot](https://www.netspotapp.com/) to scan the wifi network and see its frequency, channel, and signal strength. If the wifi network is using the 2.4 GHz band, users can try switching to the 5 GHz band, which is less prone to interference and offers faster speeds. If the wifi network is using a crowded channel, users can try switching to a less crowded channel, which is less prone to congestion and offers better performance.
• Alternatively, users can try using a different wifi network, such as a public hotspot, a friend’s network, or a mobile hotspot, to see if the Canva app works better on it. If the Canva app works fine on a different wifi network, it means that the problem is with the original wifi network, not with the app itself.

Hopefully,

these steps will help users to solve the performance issues with the Canva app for Windows on wifi networks. If the problem persists, users can contact the [Canva Support Team](https://support.canva.com/contact/customer-support/) for further assistance.