Question:

What is the procedure for retrieving files that have been encrypted using Symantec Encryption Desktop?

Answer:

First, you’ll need to access the recovery utility. This can typically be done by starting `eedRecoveryGui.exe` from the command line.

Step 2: Authenticate

Once you’ve launched the utility, you’ll be prompted to authenticate yourself. This is where you’ll need your Client Admin credentials or a recovery token. Enter the required information to proceed.

Step 3: Select the Encrypted Disk

The utility will then ask you to select the disk that contains the encrypted files you wish to recover. Make your selection and move to the next step.

Step 4: Begin Decryption

With the disk selected and your credentials verified, the decryption process will begin. It’s important to allow this process to complete without interruption to avoid any potential data loss.

Step 5: Complete the Recovery

After the decryption is complete, you should be able to access your files again. If you encounter any issues during this process, Symantec’s support resources can provide additional guidance.

Remember, it’s always a good idea to keep a backup of your recovery tokens and credentials in a secure location to prevent any delays in accessing your encrypted files in the future. For more detailed information, you can refer to the official documentation provided by Symantec.