Question:

“Why does my Asus laptop with Windows 10 lose its internet connection when tethered to a mobile hotspot after about an hour, requiring a restart to reconnect, despite stable connectivity with traditional Wi-Fi networks? What steps can I take to resolve this persistent issue?”

Answer:

When it comes to internet connectivity, consistency is key, especially for those who rely on a mobile hotspot. However, some users of Asus laptops with Windows 10 have reported a perplexing issue: the laptop disconnects from the mobile hotspot after about an hour and refuses to reconnect without a system restart. This problem is particularly frustrating because the same laptops often work flawlessly with traditional Wi-Fi networks.

The root of this issue may lie in the laptop’s network settings or the power management of the network adapter. When connected to a mobile hotspot, the laptop may interpret the connection as inactive over time, especially if there’s a period of low data activity. This can trigger the network adapter to power down to save energy, resulting in a loss of internet connectivity.

Potential Solutions

Here are some steps you can take to resolve this persistent issue:

1.

Reset Network Profiles: Sometimes, old network profiles can interfere with new connections. Go to Settings > Network & Internet > Wi-Fi, click on Manage known networks

, and remove all network profiles. Then, reconnect to the hotspot by re-entering the Wi-Fi password.

2.

Power Management Settings: Adjust the power management settings of your network adapter. Navigate to Device Manager, find your network adapter, and under the Power Management

tab, uncheck the option that allows the computer to turn off the device to save power.

3.

USB Tethering

: If Wi-Fi connectivity issues persist, try USB tethering. Connect your phone to your laptop via a USB cable and enable USB tethering on your phone. This can sometimes provide a more stable connection.

4.

Driver Updates

: Ensure that your network adapter drivers are up to date. Outdated drivers can cause connectivity issues.

5.

Troubleshooter Tool

: Use Windows’ built-in troubleshooter to diagnose and fix network issues. It can often provide insights into what might be going wrong.

6.

Consult with Experts

: If the problem persists, consider reaching out to Asus support or a professional technician who can provide a more in-depth analysis and solution.

Conclusion

Losing internet connectivity can disrupt your workflow and cause significant inconvenience. By following the steps outlined above, you can hopefully restore a stable internet connection to your Asus laptop when using a mobile hotspot. Remember, if these solutions do not resolve the issue, professional assistance may be necessary to address deeper software or hardware problems. Stay connected and ensure your productivity remains uninterrupted.