Question:

I’ve tried restarting the laptop, updating the keyboard drivers through the device manager, which indicated no issues, and performing both Windows and Malwarebytes scans, all to no avail.

The laptop in question is a Dell XPS running Windows 11.

I would greatly appreciate any assistance you can offer to fix this issue.”

Answer:

Experiencing a keyboard that types duplicate characters can be particularly frustrating, especially when it disrupts your workflow. The fact that this issue is occurring exclusively within Windows-specific software and remains consistent across both physical and touchscreen keyboards is intriguing and suggests a software-related anomaly rather than a hardware fault.

Firstly, you’ve taken some commendable troubleshooting steps by restarting your laptop, attempting to update the keyboard drivers, and scanning for malware. Since these actions have not resolved the issue, we can explore a few additional steps:

1.

Check Keyboard Settings

: Navigate to the ‘Keyboard’ settings in the Windows Control Panel. Ensure that the ‘Repeat delay’ and ‘Repeat rate’ settings are configured correctly. Sometimes, adjusting these can resolve double typing issues.

2.

Edit Registry

: If you’re comfortable with advanced troubleshooting, you can try editing the keyboard settings in the Windows Registry. However, this should be done with caution, as incorrect changes can affect system stability.

3.

Run Hardware Troubleshooter

: Windows 11 has a built-in troubleshooter that can detect and fix problems with connected devices, including keyboards. Access it through the ‘Settings’ > ‘Update & Security’ > ‘Troubleshoot’.

4.

Create a New User Profile

: Occasionally, user profiles can become corrupted, leading to odd behavior. Creating a new user profile can determine if the issue is profile-specific.

5.

System Restore

: If the problem started recently, performing a system restore to a point before the issue began might rectify the situation.

6.

Contact Dell Support

: Since your laptop is a Dell XPS, reaching out to Dell’s customer support may provide model-specific advice or a firmware update that could address the issue.

7.

Reinstall Windows

: As a last resort, if none of the above solutions work, consider backing up your data and performing a clean installation of Windows 11.

In summary, while keyboard issues can be perplexing, the steps outlined above should help you narrow down and hopefully resolve the double typing problem. Remember, if you’re ever in doubt about performing more technical procedures, it’s best to consult with or seek assistance from a professional.

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I hope this article provides a comprehensive guide to tackling the keyboard issue on your Dell XPS running Windows 11. If the problem persists, seeking professional technical support is highly recommended.