Question:

What are some useful resources to learn about digital transformation in organizations that rely heavily on paper-based processes? I am interested in books, case studies, blogs, or videos that can help me understand the challenges and best practices of implementing a digital solution in such a context. I have some experience in this field, but I would like to update my knowledge and skills before taking on a new project with a mid-sized public institution that wants to track its cases digitally. Thank you for your suggestions.

Answer:

How to Learn About Digital Transformation in Paper-Based Organizations

Digital transformation is the process of using digital technologies to create new or modify existing business processes, products, or services. It can help organizations improve their efficiency, customer satisfaction, innovation, and competitiveness. However, digital transformation is not easy, especially for organizations that rely heavily on paper-based processes. Paper-based processes can impede business efficiency, increase the risk of information loss, and create challenges for document movement and collaboration. Therefore, it is important to learn how to overcome these challenges and implement a digital solution that can meet the needs and expectations of the organization and its stakeholders.

If you are interested in learning more about digital transformation in paper-based organizations, here are some useful resources that you can explore:

• Going Digital: The Practice and Vision of Digital Artists by Joseph Nalven and JD Jarvis. This book provides an overview of the history, theory, and practice of digital art, as well as insights from digital artists on how they use digital technologies to create innovative and expressive works. The book can help you understand the creative potential and possibilities of digital transformation, as well as the challenges and opportunities that digital artists face in their work.
• Digital Transformation: Survive and Thrive in an Era of Mass Extinction by Thomas M. Siebel. This book explains the drivers and impacts of digital transformation, such as artificial intelligence, cloud computing, big data, and the Internet of Things. The book also offers practical advice and case studies on how to successfully implement digital transformation in various industries and sectors, such as energy, healthcare, manufacturing, and government. The book can help you learn how to leverage digital technologies to create value and competitive advantage for your organization, as well as how to avoid the pitfalls and risks of digital disruption.
• The Digital Transformation Playbook: Rethink Your Business for the Digital Age by David L. Rogers. This book provides a framework and tools for designing and executing digital transformation strategies, based on five domains: customers, competition, data, innovation, and value. The book also features examples and best practices from leading companies and organizations that have successfully transformed their businesses with digital technologies. The book can help you learn how to rethink your business model, engage your customers, optimize your data, innovate your products and services, and capture value in the digital age.

Case Studies

• How the World Bank Digitized Its Operations by Michael Wade and Jialu Shan. This case study describes how the World Bank, a global development institution, digitized its operations to improve its efficiency, effectiveness, and transparency. The case study covers the challenges and benefits of digitizing the World Bank’s core processes, such as project management, procurement, and disbursement, as well as the lessons learned and recommendations for future digital transformation initiatives.
• How Siemens Digitized Its Customer Service by Stefan Stroh and Florian Gröne. This case study illustrates how Siemens, a global industrial conglomerate, digitized its customer service to enhance its customer experience, satisfaction, and loyalty. The case study details the steps and outcomes of digitizing Siemens’ customer service processes, such as service requests, remote diagnostics, and predictive maintenance, as well as the key success factors and challenges of the digital transformation journey.
• How the City of Los Angeles Digitized Its Services by Jeanne W. Ross and Cynthia M. Beath. This case study showcases how the City of Los Angeles, a large and diverse municipal government, digitized its services to improve its accessibility, responsiveness, and accountability. The case study highlights the achievements and challenges of digitizing the City of Los Angeles’ services, such as online payments, digital permits, and open data, as well as the strategies and principles that guided the digital transformation vision and execution.

Blogs

• Digital Transformation Insights by MIT Sloan Management Review. This blog provides research-based insights and perspectives on digital transformation, covering topics such as digital strategy, digital leadership, digital culture, digital innovation, and digital ethics. The blog features articles, interviews, podcasts, and webinars from leading experts and practitioners in the field of digital transformation, as well as case studies and examples from various industries and sectors.
• Digital Transformation Blog by PwC. This blog offers practical advice and guidance on digital transformation, covering topics such as digital readiness, digital capabilities, digital platforms, digital ecosystems, and digital trust. The blog features articles, videos, infographics, and reports from PwC’s digital transformation consultants, as well as case studies and stories from PwC’s clients and partners.
• Digital Transformation Blog by Accenture. This blog shares insights and opinions on digital transformation, covering topics such as digital vision, digital transformation roadmap, digital transformation challenges, digital transformation trends, and digital transformation success stories. The blog features articles, videos, podcasts, and webinars from Accenture’s digital transformation experts, as well as case studies and testimonials from Accenture’s clients and collaborators.

Videos

• What is Digital Transformation? by Simplilearn. This video provides a comprehensive introduction to digital transformation, explaining its definition, importance, drivers, benefits, and challenges. The video also covers the key components and stages of digital transformation, as well as the skills and roles required for digital transformation.
• How to Lead Digital Transformation by TEDx Talks. This video features a talk by Lindsay Herbert, a digital transformation leader and author, who shares her insights and experiences on how to lead digital transformation in any organization. The video covers the myths and realities of digital transformation, as well as the four steps and principles of leading digital transformation successfully.
• Digital Transformation: Are You Ready for Exponential Change? by Futurist Gerd Leonhard. This video features a talk by Gerd Leonhard, a futurist and author, who discusses the impacts and implications of digital transformation for humanity and society. The video covers the trends and forces that are driving digital transformation, as well as the opportunities and challenges that digital transformation presents for individuals, organizations, and governments.

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