Question:

How to fix the performance issue of ASUS TUF dash 15 when using barrel jack power connector?

I have an ASUS TUF dash 15 laptop that has a weird problem with the barrel jack power connector. Whenever I move the connector slightly, the laptop becomes very slow and unresponsive for a few seconds, even though it still shows that it is charging. This does not happen when I use the USB C 100W power source. I have searched online for a solution, but I could not find anything relevant. Do you know what could be causing this issue and how to fix it?

Answer:

The ASUS TUF dash 15 is a powerful gaming laptop that offers a sleek design, a high refresh rate display, and a long battery life. However, some users have reported a strange issue with the barrel jack power connector, which is the round-shaped port that connects the laptop to the AC adapter. When the connector is slightly moved or rotated, the laptop suddenly becomes very slow and unresponsive for a few seconds, even though it still shows that it is charging. This does not happen when the laptop is powered by the USB C 100W port, which is the oval-shaped port that can also charge the laptop.

This issue can be very frustrating and annoying, especially when you are playing games or doing intensive tasks on your laptop. You may wonder what is causing this issue and how to fix it. In this article, we will try to answer these questions and provide some possible solutions.

What is causing the issue?

There are several possible causes for this issue, but the most likely one is a faulty or loose power connector. The power connector is the part that connects the AC adapter to the laptop. It has a metal pin inside that transfers the electricity to the laptop. If the pin is bent, broken, or loose, it may not make a proper contact with the laptop, resulting in a fluctuation of power supply. This can cause the laptop to slow down or freeze temporarily, as it tries to adjust to the unstable power input.

Another possible cause is a software or firmware issue. The laptop may have a bug or a glitch in its system that causes it to misinterpret the power status or the battery level. For example, the laptop may think that it is running on battery mode when it is actually plugged in, or vice versa. This can affect the performance and the power settings of the laptop, such as the CPU speed, the fan speed, the screen brightness, etc.

How to fix the issue?

Depending on the cause of the issue, there are different ways to fix it. Here are some of the common solutions that you can try:

• Check the power connector and the AC adapter. Make sure that the power connector and the AC adapter are not damaged, dirty, or loose. You can use a cotton swab or a soft cloth to gently clean the connector and the adapter. You can also try to wiggle the connector and the adapter to see if they are firmly attached. If you notice any signs of wear and tear, such as cracks, bends, or burns, you may need to replace the connector or the adapter with a new one. You can contact ASUS support or visit an authorized service center to get a replacement.
• Update the BIOS, the Windows packages, and the drivers. Sometimes, the issue can be resolved by updating the software or the firmware of the laptop. You can use the MyASUS app to check for any available updates for your laptop. You can also visit the ASUS support website to download the latest BIOS, Windows packages, and drivers for your laptop model. Make sure to follow the instructions carefully when updating the BIOS, as it is a sensitive process that can affect the functionality of your laptop. Updating the software or the firmware can help fix any bugs or glitches that may cause the issue.
• Reset the BIOS or the CMOS. If updating the BIOS does not work, you can try to reset the BIOS or the CMOS to their default settings. The BIOS is the basic input/output system that controls the hardware and the boot process of the laptop. The CMOS is the complementary metal-oxide-semiconductor that stores the BIOS settings and the system clock. Resetting the BIOS or the CMOS can help clear any corrupted or incorrect settings that may cause the issue. To reset the BIOS or the CMOS, you can follow these steps :
• Turn off the laptop and disconnect the AC adapter and the battery.
• Press and hold the power button for 40 seconds to do a hard reset.
• Reconnect the AC adapter and the battery, then turn on the laptop and press the F2 key repeatedly to enter the BIOS setup.
• Press the F9 key to load the default settings, then press the F10 key to save and exit.
• Restart the laptop and check if the issue is resolved.
• Run the battery issue diagnosis via MyASUS. If the issue persists, you can use the MyASUS app to run a battery issue diagnosis. The MyASUS app is a tool that helps you manage and optimize your laptop. It can also help you diagnose and troubleshoot any problems with your laptop, such as the battery, the fan, the camera, etc. To run the battery issue diagnosis, you can follow these steps:
• Open the MyASUS app and click on the Diagnosis tab.
• Click on the Battery icon and select Start Diagnosis.
• Wait for the diagnosis to complete and follow the instructions on the screen.
• If the diagnosis detects any problems with your battery or your power connector, you can contact ASUS support or visit an authorized service center to get a repair or a replacement.
• Reinstall the battery/AC adapter drivers via Device Manager. Another possible solution is to reinstall the battery/AC adapter drivers via Device Manager. The drivers are the software that allow the laptop to communicate with the hardware, such as the battery, the AC adapter, the keyboard, the mouse, etc. Reinstalling the drivers can help fix any compatibility or configuration issues that may cause the issue. To reinstall the battery/AC adapter drivers, you can follow these steps:
• Right-click on the Start menu and select Device Manager.
• Expand the Batteries category and right-click on the Microsoft ACPI-Compliant Control Method Battery and select Uninstall device.
• Expand the System devices category and right-click on the Microsoft AC Adapter and select Uninstall device.
• Restart the laptop and wait for the drivers to be reinstalled automatically.
• Check if the issue is resolved.

Conclusion

The

performance issue of ASUS TUF dash 15 when using the barrel jack power connector is a common problem that many users have encountered. It can be caused by a faulty or loose power connector, a software or firmware issue, or a battery issue. There are several possible solutions that you can try to fix the issue, such as checking the power connector and the AC adapter, updating the BIOS, the Windows packages, and the drivers, resetting the BIOS or the CMOS, running the battery issue diagnosis via MyASUS, or reinstalling the battery/AC adapter drivers via Device Manager. If none of these solutions work, you may need to contact ASUS support or visit an authorized service center to get a professional help. We hope that this article has helped you solve the issue and enjoy your laptop.