Question:

“I recently purchased a Koorui 24e3 monitor and have connected it to my GPU via a DisplayPort. Despite setting the monitor’s volume to maximum and configuring the sound settings, which seem to be active as indicated by the green bar in the volume mixer during audio playback, there is no sound output. Could you provide expert guidance on resolving this issue?”

Answer:

When you’ve set up your new Koorui 24e3 monitor and find that the sound isn’t working despite the settings appearing correct, it can be quite frustrating. Here’s a step-by-step guide to help you resolve the issue:

: Ensure that all cables, including the DisplayPort cable, are securely connected to both the monitor and the GPU. It’s also worth trying different cables or ports to rule out any issues here.

2.

Monitor Settings

: Navigate to your monitor’s settings menu and confirm that the volume is not muted and that the correct audio output source is selected.

3.

Computer Sound Settings

: On your computer, go to ‘System > Settings > General > Volume & audio output’. Under ‘Display audio’, select your monitor from the list of available devices.

4.

Update Drivers

: Outdated or corrupted audio drivers can cause sound issues. Visit Koorui’s official website to download and install the latest driver updates for your monitor.

5.

Hardware Check

: If the above steps don’t work, there may be a hardware fault with the monitor. Koorui monitors typically do not have built-in speakers, so ensure that you have external audio equipment, such as speakers or a soundbar, connected via a 3.5mm audio cable or an HDMI cable.

6.

Alternate Device

: Try connecting the monitor to another device to see if the issue persists. This can help determine if the problem lies with the monitor or the original device.

7.

Factory Reset

: As a last resort, you can perform a factory reset on the monitor to revert all settings to their original state. However, this should be done with caution as it will erase all customized settings.

By following these steps, you should be able to diagnose and fix the sound issue on your Koorui 24e3 monitor. If the problem continues, it may be best to contact Koorui customer support for further assistance. Remember, troubleshooting involves a process of elimination, so take it one step at a time to identify the root cause of the problem.