Question:

Could an expert advise on troubleshooting a Razer Kiyo camera that functions correctly in Razer Synapse and appears in device settings, but fails to load in Discord and is not recognized in OBS, instead displaying as ‘USB video device’? Any guidance on resolving this issue would be greatly appreciated.

Answer:

When it comes to integrating peripherals like the Razer Kiyo camera with various applications, users may occasionally encounter issues where the device functions well within its native software but not with third-party applications. Here’s a step-by-step guide to troubleshoot the Razer Kiyo camera issues with Discord and OBS:

Ensure that your Razer Kiyo camera is compatible with the version of Discord and OBS you are using. Also, check for any available updates for the camera firmware, Discord, and OBS.

2. Reconfigure Discord Settings:

In Discord, go to ‘User Settings’ > ‘Voice & Video’. Under the ‘Video Settings’ section, select the Razer Kiyo from the ‘Camera’ dropdown menu. If it’s not listed, try restarting Discord or your computer.

3. Adjust OBS Settings:

For OBS, navigate to ‘Sources’ > ‘+ Add’ > ‘Video Capture Device’. Create a new capture device and select ‘Razer Kiyo’ from the list. If ‘USB Video Device’ is the only option, select it and see if the camera feed appears.

4. Set the Camera as Default:

On your computer, set the Razer Kiyo as the default video device. This can be done in the ‘Sound & Video’ settings in the Control Panel or System Preferences.

5. Reinstall Drivers:

If the above steps don’t work, try reinstalling the camera drivers. Disconnect the camera, uninstall the drivers via ‘Device Manager’, and then reconnect the camera to allow the drivers to reinstall.

6. Test with Another Application:

Try using the camera with another application to see if the issue is specific to Discord and OBS. This can help determine if the problem lies with the camera or the applications.

7. Contact Support:

If all else fails, reach out to Razer’s customer support for further assistance. They may provide insights specific to the Razer Kiyo camera.

By following these steps, users should be able to resolve the issues they’re facing with the Razer Kiyo camera on Discord and OBS. Remember, sometimes such problems are caused by simple oversights or conflicts with other software, so it’s important to approach troubleshooting methodically.