Question:

Greetings,

I am seeking expert advice to resolve a perplexing Wi-Fi connectivity issue on my computer. Despite numerous attempts to troubleshoot, the device experiences severe slowdowns after an indeterminate period of use, with connection speeds plummeting to near zero. This results in an inability to load even basic webpages. I encounter a series of errors such as ‘ERR_CONNECTION_RESET’, ‘ERR_CONNECTION_CLOSED’, ‘ERR_NETWORK_CHANGED’, and a ‘Socket Error’ during speed tests.

Efforts to rectify the issue, including driver reinstallation and a complete system reset, have been unsuccessful. The computer specifications are as follows: Windows 10 Home 64-bit, Realtek 8822BE Wireless LAN card, AMD Ryzen 7 3750H processor, and 16 GB of RAM.

Troubleshooting tools report no issues with drivers or connections, and disabling firewall and antivirus software has had no effect. I’ve made adjustments to the driver settings to prevent power-saving mode interference, and ensured that multi-channel concurrent operations are enabled. This issue is unique to my laptop and persists regardless of location.

The only temporary remedy has been through specific network command prompts, but the relief is short-lived and inconsistent.

Is there any further action I can recommend to alleviate this persistent network problem, given that both Microsoft and Asus support have been unable to provide a solution?”

Answer:

Wi-Fi connectivity problems can be incredibly frustrating, especially when they persist despite exhaustive troubleshooting efforts. The situation you’ve described—slowdowns after variable periods of use, errors during browsing, and failed attempts at resolution—suggests a complex issue that requires a systematic approach.

Understanding the Problem

The errors you’ve encountered, such as ‘ERR_CONNECTION_RESET’, ‘ERR_CONNECTION_CLOSED’, ‘ERR_NETWORK_CHANGED’, and ‘Socket Error’, typically indicate interruptions in the communication between your PC and the network. Given that you’ve already performed a series of standard fixes, including driver reinstallation and system resets, we can deduce that the problem may lie deeper than the usual culprits.

Advanced Troubleshooting Steps

1.

Network Adapter Power Settings

: You’ve mentioned disabling the power-saving feature for your network adapter, which is an excellent step. However, it’s also worth checking the advanced power settings in Windows to ensure that the ‘Wireless Adapter Settings’ are set to ‘Maximum Performance’.

2.

Interference and Channel Congestion

: Wi-Fi interference from other electronic devices or overlapping channels can cause significant slowdowns. Use a Wi-Fi analyzer tool to check for channel congestion and switch to a less crowded channel if necessary.

3.

Firmware and Router Settings

: Ensure that your router’s firmware is up-to-date. Additionally, explore the router’s settings for any features that could be impacting your connection, such as QoS (Quality of Service) or advanced security settings.

4.

Hardware Check

: Although less common, the issue could be hardware-related. Test your Wi-Fi card on another system or try a different Wi-Fi card in your computer to rule out hardware failure.

5.

Operating System Considerations

: Corrupted system files in Windows can lead to network issues. Run the System File Checker (SFC) and the Deployment Image Servicing and Management (DISM) tool to repair potential corruption.

6.

Network Profile Reset

: Sometimes, simply deleting and recreating your Wi-Fi network profile can resolve persistent issues.

7.

Alternative Network Configurations

: Experiment with static IP and DNS settings instead of relying on automatic DHCP assignments.

Conclusion

If the problem persists after these steps, it may be time to consult with a specialist who can perform a hands-on examination of your system. In some cases, persistent network issues can stem from complex interactions between software configurations, hardware limitations, and environmental factors that are best diagnosed in person.

Remember, while online forums and support lines can provide general advice, certain problems require a more tailored approach. Don’t hesitate to seek out a local expert if your situation doesn’t improve. Good luck!