Question:

I’m experiencing a peculiar issue with my E10K-TC AMP where it fails to appear in Windows after a system reboot. The device is connected via USB and only becomes visible again after I physically disconnect and reconnect the USB cable. I’ve already disabled USB power saving settings in both the control panel and device manager, and I’ve tested the device on USB2 and USB3 ports without success. Interestingly, other USB peripherals like my mouse and keyboard are functioning normally. I’ve noticed that turning off secure boot temporarily resolves the issue, but I’m seeking a permanent solution that allows me to keep secure boot enabled due to its significance for system security. Any guidance on this matter would be greatly appreciated.”

Answer:

If you’re encountering a persistent problem where your E10K-TC AMP fails to be recognized by Windows 11 after a reboot, and the usual troubleshooting steps haven’t resolved the issue, it’s understandable to seek a more permanent solution. The fact that disabling secure boot seems to fix the problem is a critical clue, but since secure boot is a vital security feature, it’s clear that a workaround is needed that keeps it enabled.

Here’s a step-by-step guide to troubleshoot and hopefully resolve the issue:

Ensure that you have the latest drivers for your E10K-TC AMP. Visit the manufacturer’s website to download and install any updates.

2.

Check for Windows Updates:

Sometimes, the issue might be with the operating system itself. Make sure your Windows 11 is up to date with all the latest patches and updates.

3.

Inspect USB Hub Drivers:

In Device Manager, check the drivers for your USB hubs. An outdated or corrupted driver can cause connectivity issues.

4.

Try a Different USB Cable:

A faulty USB cable can sometimes cause recognition problems. Try using a different cable to see if the issue persists.

5.

Examine Hardware Compatibility:

Verify that your E10K-TC AMP is compatible with Windows 11. Some devices may have issues with newer operating systems.

6.

Secure Boot and UEFI Firmware Update:

Check your motherboard manufacturer’s website for any UEFI firmware updates. An update might resolve compatibility issues with secure boot enabled.

7.

Adjust Power Management Settings:

Although you’ve disabled USB power saving, delve deeper into the advanced power settings. Ensure that ‘USB selective suspend’ is disabled.

8.

Consult the Community:

Reach out to tech forums or the manufacturer’s community pages. Someone might have encountered and solved the same issue.

9.

Contact Support:

If all else fails, contact the customer support for your E10K-TC AMP or your computer’s manufacturer.

Remember, while secure boot is an important feature, ensuring device compatibility is equally crucial for a seamless user experience. By methodically going through these steps, you should be able to identify and fix the root cause of the USB recognition problem without compromising on security features like secure boot.