Navigating Nvidia’s 551.23 Update: Solutions for Your Headset and Audio Troubles


Could an expert advise on the resolution of several issues that have arisen following the update to Nvidia driver version 551.23? The problems include a headset that no longer connects automatically, audio being routed separately to the headset for Discord and to the monitor for games, and game crashes accompanied by lag and visible lines on the monitor during vertical movements. These issues are occurring on a system with an i7 (13th Gen) processor, a 3060ti graphics card, 64GB of RAM, and a 1TB SSD. Prior to the driver update, there were no such problems. Does anyone recognize these symptoms or know how to fix them?


The recent update to Nvidia’s driver version 551.23 has introduced several challenges for users, including connectivity problems with headsets, audio routing issues, and game crashes with visual artifacts. These symptoms are particularly perplexing as they have manifested after the update on a robust system featuring an i7 (13th Gen) processor, a 3060ti graphics card, 64GB of RAM, and a 1TB SSD, which previously operated without such issues.

The automatic connection feature for headsets can be disrupted by driver updates. To resolve this, users can try reverting to a previous driver version that worked seamlessly. Alternatively, checking the headset manufacturer’s website for firmware updates or compatibility notes with the new Nvidia driver could provide a solution.

Audio Routing

Audio splitting between different outputs, such as the headset for Discord and the monitor for games, can be addressed by examining the sound settings within the operating system. Ensuring that the default playback device is set correctly and that individual applications have the correct output device selected within their settings may rectify this issue.

Game Crashes and Visual Artifacts

Game crashes and visual artifacts, such as lines across the monitor, are serious concerns. Users have reported similar problems on the Nvidia forums, with some finding that disabling G-Sync or reverting to a stable driver version like 537.58 resolved their issues. It’s also advisable to perform a clean installation of the driver, which can eliminate conflicts with previous versions.

General Advice

For those experiencing persistent problems, contacting Nvidia’s customer support for guidance is recommended. They offer a live chat service for immediate assistance. Additionally, keeping an eye on the official Nvidia forums and driver feedback threads can provide insights into widespread issues and potential fixes as they become available.

In conclusion, while driver updates are meant to improve performance and compatibility, they can sometimes cause unexpected problems. The key is to approach each issue methodically, seeking solutions from both the community and official support channels. With patience and the right troubleshooting steps, it’s possible to restore system stability and performance.

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