Question:

I’ve been using my Samsung Galaxy A42 5G for approximately three years without any charging issues. However, this week, it suddenly stopped accepting a charge from the charger I’ve consistently used. Despite trying different cables, power adapters, and outlets, the problem persists. Interestingly, it charges with a 65W USB-C laptop charger, but not with any new 65W chargers or cables I’ve purchased. When attempting to charge while the device is off, the screen briefly indicates a connection, but then ceases to charge, repeating this cycle. As purchasing a new phone is not feasible, could you advise on the most effective solution to address this charging dilemma?”

Answer:

The Samsung Galaxy A42 5G is a robust device known for its reliability, but like all technology, it’s not immune to issues. Your situation is indeed perplexing: the device has stopped charging with the usual charger, yet it responds to a 65W USB-C laptop charger. This selective charging behavior suggests a few potential culprits that could be causing the problem.

1.

Charging Port Issues:

The charging port may have accumulated dust or debris, or it could have suffered wear and tear over time. This can result in poor contact with the charger.

– *Solution:* Carefully clean the port with a small, soft-bristled brush and try charging again.

2.

Cable and Charger Compatibility:

Not all chargers are created equal, even if they share similar specifications. Your phone might have specific power delivery (PD) requirements that only certain chargers meet.

– *Solution:* Use an original Samsung charger or a certified third-party charger that supports the same PD protocol as your device.

3.

Battery Health:

After three years, the battery’s ability to hold a charge may diminish. If the battery is degraded, it might not accept charge from lower-powered sources.

– *Solution:* Visit a service center to check the battery’s health and consider a professional replacement if needed.

4.

Software Glitch:

Software plays a crucial role in managing charging functions. A glitch could be interfering with the charging process.

– *Solution:* Backup your data and perform a factory reset. If this doesn’t help, a software update or rollback might be necessary.

5.

Hardware Malfunction:

An internal component, such as the power management IC, could be malfunctioning.

– *Solution:* Professional diagnosis is required. Contact Samsung support or visit an authorized repair center.

Preventive Measures:

• Avoid using the phone while it’s charging, as this can cause overheating and affect charging efficiency.
• Regularly update your device’s software to ensure optimal performance and bug fixes.

Conclusion:

While purchasing a new phone isn’t an option, these steps can help identify and possibly resolve the charging issue. If the problem persists after trying these solutions, professional repair is the next best course of action. Remember, regular maintenance and care can extend the life of your device and prevent such issues in the future.