Question:

How to fix a keyboard issue where pressing one key activates another key as well? >
> I have a Samsung Galaxy Book 2 laptop with the following specifications: >
> – Processor: Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz > – Installed RAM: 12.0 GB (11.8 GB usable) > – Device ID: 926C641F-987A-4CC2-A34A-CD09F25ED882 > – Product ID: 00325-96748-68887-AAOEM > – System type: 64-bit operating system, x64-based processor > – Pen and touch: Pen and touch support with 10 touch points >
> The problem is that whenever I press the caps lock key, it also types the number 8, and vice versa. Similarly, the shift key also activates the volume up key and the keyboard light key. The original keys still work, but they also trigger the other keys. I have tried uninstalling and reinstalling the keyboard driver, restarting the laptop, installing other keyboard languages and putting the right one back, but nothing has worked. I have searched online for a solution, but I have not found any. What could be the cause of this issue and how can I resolve it?

Answer:

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> If you are experiencing a keyboard issue where pressing one key activates another key as well, you are not alone. Many users have reported this problem on various forums and websites, and it can be very frustrating and annoying. In this article, we will explain what could be the possible causes of this issue, and how you can try to resolve it with some simple steps. >
>

What causes this keyboard issue?

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> There are several possible causes of this keyboard issue, such as: >
> – Hardware malfunction: The most common cause of this issue is a hardware malfunction of the keyboard itself. This could be due to physical damage, liquid spillage, dust accumulation, loose connections, or faulty wiring. Sometimes, the keyboard circuit board may have a short circuit that causes some keys to trigger other keys as well. This can happen with both wired and wireless keyboards, and with both external and internal keyboards (such as laptop keyboards). > – Software conflict: Another possible cause of this issue is a software conflict between the keyboard driver and the operating system, or between the keyboard driver and some other software or application. This could be due to a corrupted, outdated, or incompatible keyboard driver, or due to a malware infection, a registry error, or a system update. Sometimes, the keyboard settings may also be changed by some software or application, causing some keys to have different functions or mappings. > – Keyboard layout mismatch: A less common cause of this issue is a keyboard layout mismatch between the physical keyboard and the software keyboard. This could happen if you have installed a different keyboard language or layout than the one that matches your physical keyboard, or if you have accidentally switched the keyboard layout by pressing some shortcut keys. For example, if you have a US keyboard layout, but you have installed a UK keyboard layout, some keys may have different symbols or functions, such as the @ and ” keys. >
>

How to fix this keyboard issue?

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> Depending on the cause of this keyboard issue, you can try different methods to fix it, such as: >
> – Clean the keyboard: If you suspect that the keyboard issue is caused by a hardware malfunction, the first thing you should do is to clean the keyboard thoroughly. You can use a soft cloth, a cotton swab, a compressed air can, or a vacuum cleaner to remove any dust, dirt, crumbs, or debris that may be stuck under the keys or on the circuit board. You can also gently shake or tap the keyboard to dislodge any loose particles. If the keyboard issue is caused by a liquid spillage, you should turn off the computer, unplug the keyboard (if external), and dry the keyboard as much as possible with a towel or a hairdryer. You should also remove the keycaps and clean the contacts with a cotton swab dipped in isopropyl alcohol. You should let the keyboard dry completely before reconnecting it or turning on the computer. > – Update or reinstall the keyboard driver: If you suspect that the keyboard issue is caused by a software conflict, the next thing you should do is to update or reinstall the keyboard driver. You can do this by following these steps: > – Press Windows and R keys together to open the Run dialog box. > – Type devmgmt.msc and click OK to open the Device Manager. > – Expand the Keyboards category and right-click on your keyboard device. > – Select Update driver and follow the on-screen instructions to search for and install the latest driver available. Alternatively, you can also download the driver from the manufacturer’s website and install it manually. > – If updating the driver does not work, you can also try uninstalling the driver and restarting the computer. This will make the system reinstall the driver automatically. > – Change the keyboard layout: If you suspect that the keyboard issue is caused by a keyboard layout mismatch, the last thing you should do is to change the keyboard layout to match your physical keyboard. You can do this by following these steps: > – Press Windows and I keys together to open the Settings app. > – Click on Time & Language and then on Language. > – Under Preferred languages, click on your current language and then on Options. > – Under Keyboards, click on Add a keyboard and select the keyboard layout that matches your physical keyboard. For example, if you have a US keyboard, you should select US QWERTY. > – You can also remove any keyboard layouts that you do not use by clicking on them and then on Remove. > – To switch between keyboard layouts, you can use the language icon on the taskbar, or press Windows and Space keys together. >
> We hope that this article has helped you to fix the keyboard issue where pressing one key activates another key as well. If none of the methods above work, you may need to contact a professional technician or replace the keyboard with a new one. Thank you for reading.