Question:

Could you provide guidance on resolving a keyboard issue? I have an older keyboard that has become defective. Despite testing it on various devices with Windows 10 and Windows 11, the problem persists. Recently, I acquired a new Logitech K120 keyboard, but it fails to function on my Windows 11 PC. However, it operates correctly on other devices. Interestingly, when both the new and old keyboards are connected to my current device, the new one functions without any problems, and the old one also works, albeit with its existing issues. What steps should I take to address this?

Answer:

When faced with keyboard malfunctions, it’s essential to systematically approach the problem to identify and resolve the underlying issue. Here’s a step-by-step guide to help you troubleshoot your keyboard woes:

• Ensure that there are no hardware conflicts, especially if the new keyboard functions when plugged in alongside the old one. Go to ‘Device Manager’ and look under ‘Keyboards’ to see if there are any warning signs or conflicts reported.

2.

Update or Reinstall Drivers:

• Outdated or corrupt drivers can cause peripherals to malfunction. Visit the Logitech website to download the latest drivers for your K120 keyboard. Alternatively, in ‘Device Manager’, right-click on your keyboard listing and select ‘Update driver’ or ‘Uninstall device’. After uninstalling, restart your PC to allow Windows to reinstall the driver automatically.

3.

Check for Windows Updates:

• Sometimes, the issue might be with the operating system itself. Check for any pending Windows updates as they can contain crucial fixes and driver updates that may resolve your problem.

4.

Test USB Ports:

• There could be an issue with the USB ports on your PC. Test the keyboard on different USB ports to rule out this possibility.

5.

Inspect for Physical Damage:

• Examine both keyboards for any physical damage or wear that might affect functionality. Pay special attention to the USB connectors and cables.

6.

Adjust Keyboard Settings:

• Navigate to ‘Settings’ > ‘Time & Language’ > ‘Typing’ and explore the various keyboard settings available. Ensure that the settings are configured correctly for your new keyboard.

7.

Try the Keyboards on Another Windows 11 PC:

• If possible, test both keyboards on another PC running Windows 11. This can help determine if the issue is with the keyboards or your specific PC setup.

8.

Consult Logitech Support:

• If the problem persists, reach out to Logitech’s customer support for assistance. They may provide insights specific to your model or offer a replacement if it’s under warranty.

By

following these steps, you should be able to diagnose and fix the keyboard issue. Remember, methodical troubleshooting is key to resolving such hardware problems effectively. If all else fails, seeking professional help from a computer technician might be your best course of action. Good luck!