Question:

Could you provide guidance on how to proceed when both the keyboard and mouse cease to function after a failed PC update? I suspect the issue may be related to the USB ports, as the problem persisted even after switching them. Is it possible to reinstall Windows 10 from a USB stick without the use of a keyboard or mouse?

Answer:

–

Check the Hardware

: Ensure that the keyboard and mouse are not physically damaged.

–

Try Different Ports

: Connect the keyboard and mouse to different USB ports to rule out a port malfunction.

–

Use Different Devices

: If possible, try a different keyboard and mouse to see if they work.

Step 2: Advanced Troubleshooting

–

Boot in Safe Mode

: Restart your PC and enter Safe Mode. If the devices work here, the issue might be with drivers or software.

–

Check Device Manager

: In Safe Mode, use the keyboard to navigate to Device Manager and check for any warning signs next to USB controllers or input devices.

–

Update Drivers

: Still in Safe Mode, attempt to update the drivers for your USB ports and input devices.

Step 3: Reinstalling Windows 10

–

Access BIOS/UEFI

: Restart your PC and enter the BIOS/UEFI settings. This can usually be done by pressing a key such as F2, F12, DEL, or ESC during boot-up.

–

Enable USB Support

: Within the BIOS/UEFI, ensure that USB support is enabled. This will allow you to use the keyboard and mouse during the installation process.

–

Boot from USB

: Change the boot order to prioritize booting from the USB stick with Windows 10 on it.

–

Follow Installation Prompts

: Once booted from the USB, the Windows 10 installation interface should be navigable with the keyboard and mouse.

If these steps do not resolve the issue, it may be necessary to consult with a professional technician. It’s also worth noting that some motherboards support a feature called “USB Legacy Support,” which can help in situations where the operating system’s USB drivers are not loaded.

Remember, if you’re not comfortable performing these steps on your own, it’s always best to seek professional assistance. Good luck!