Question:

The crashes manifest in various ways, including during gameplay, software installations, file transfers, and even when the system is idle. Several troubleshooting steps have been taken, such as reinstalling Windows, updating drivers, running system checks, and physically inspecting the hardware components, yet the issue remains unresolved.

Notably, the system predominantly experiences black screens, with a previous history of blue screens displaying a “KERNEL_MODE_HEAP_CORRUPTION” error. The recent absence of blue screens has also led to a lack of dump files for analysis. Additionally, there is an intermittent issue with the power button functionality following a crash.

I would greatly appreciate any insights or recommendations on how to address and resolve these system stability issues, especially considering the impact on academic responsibilities. If there are specific log files or diagnostic results that could aid in identifying the root cause, please advise on which would be most pertinent to review. Thank you for your attention and assistance.

Answer:

System crashes can be one of the most frustrating issues for computer users, especially when they occur without a clear cause or solution. The situation described presents a challenging case where a computer system experiences crashes in various scenarios, including during gameplay, software installations, file transfers, and even when idle. Despite numerous troubleshooting attempts, such as reinstalling Windows, updating drivers, running system checks, and inspecting hardware components, the problem persists.

The crashes manifest as black screens, with a history of blue screens that indicated a “KERNEL_MODE_HEAP_CORRUPTION” error. This particular error suggests there could have been issues related to memory corruption or bad drivers. The recent absence of blue screens and lack of dump files complicates the diagnosis, as these files are crucial for pinpointing the exact cause of system failures.

Intermittent Power Button Functionality

An intermittent issue with the power button functionality following a crash is also concerning. It indicates that the system is not recovering from crashes in a consistent manner, which could point to power supply issues or motherboard faults.

Recommendations for Troubleshooting

1.

Memory Testing

: Since memory issues can cause a variety of crashes, running an extensive memory test outside of Windows, such as with MemTest86, can help rule out or confirm RAM problems.

2.

Stress Testing

: Utilizing stress testing software to put heavy loads on the CPU, GPU, and power supply can help identify if the crashes occur under specific stress conditions.

3.

Monitoring Temperatures

: Overheating can cause system instability. Monitoring component temperatures with software like HWMonitor during regular use and stress tests can reveal if thermal issues are causing the crashes.

4.

Checking Event Logs

: Windows Event Viewer can provide insights into system errors and warnings that occur before crashes, which can be instrumental in diagnosing the problem.

5.

Analyzing Dump Files

: If any dump files are available, using tools like BlueScreenView can help analyze these files and provide more information about the crashes.

6.

Hardware Testing

: Swapping out components with known good ones, such as the power supply or graphics card, can help identify if a particular hardware component is failing.

7.

BIOS Update

: Ensuring the BIOS is up to date can resolve compatibility issues that might cause system instability.

8.

Valorant-Specific Issues

: Since crashes were noted during Valorant gameplay, and others with similar hardware have reported issues, it might be worth investigating game-specific forums or support channels for potential fixes or patches.

Log Files and Diagnostic Results

For further analysis, the following logs and diagnostic results would be helpful:

–

Memory test results

–

Stress test logs

–

Temperature logs during crashes

–

Event Viewer logs

–

Dump files (if available)

Conclusion

Persistent system crashes require a methodical approach to diagnose and resolve. By systematically testing each component and monitoring the system’s behavior, it is possible to narrow down the cause of the crashes. It is essential to keep detailed records of each test performed and any changes made to the system to track what has been ruled out and what remains to be tested. With patience and thorough testing, the root cause of the crashes can be identified and addressed, restoring system stability and reliability.