Question:

“Hello, I’m experiencing an issue with my HP Envy x360 laptop where the touchpad scrolling function is not working. Despite following a tutorial that suggests enabling the scrolling feature via the touchpad settings, I am unable to locate this option in the settings menu. Could you provide guidance on how to resolve this problem?”

Answer:

If you’re facing difficulties with the touchpad scrolling function on your HP Envy x360 laptop, you’re not alone. This can be a frustrating issue, especially when the settings to enable scrolling are not readily visible. However, there are several troubleshooting steps you can take to resolve this problem.

Step 1: Run the Troubleshooter

Windows has built-in troubleshooters that can automatically detect and fix some common problems with hardware and devices. To run the troubleshooter:

1. Open the Control Panel and select ‘Troubleshooting’.

2. Click on ‘Hardware and Sound’, then on ‘Hardware and Devices’.

3. Follow the on-screen instructions to let Windows detect and fix issues related to your touchpad.

Step 2: Update or Reinstall Touchpad Drivers

Outdated or corrupt drivers can lead to hardware malfunctions. To ensure your touchpad drivers are up-to-date:

1. Open Device Manager and expand ‘Mice and other pointing devices’.

2. Right-click on the touchpad drivers and select ‘Update driver’ or ‘Uninstall device’.

3. If you choose to uninstall, restart your laptop to allow Windows to reinstall the touchpad drivers automatically.

Step 3: Adjust Touchpad Settings

Sometimes, the settings might be configured incorrectly. To access and modify touchpad settings:

1. In the Windows search box, type ‘TouchPad’.

2. From the results list, click ‘TouchPad settings’.

3. Click ‘Additional settings’ and navigate to the ‘TouchPad’ or ‘ClickPad Settings’ tab.

4. Ensure that the scrolling feature is enabled and configured to your preference.

Step 4: Contact HP Support

If none of the above steps work, there might be a hardware issue with your touchpad. In this case, it’s best to contact HP support for further assistance. They can guide you through additional troubleshooting steps or discuss service options if necessary.

Remember, keeping your system updated and regularly checking for driver updates can prevent many hardware-related issues. By following these steps, you should be able to restore the touchpad scrolling functionality on your HP Envy x360 laptop.

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I hope this article helps you resolve the touchpad scrolling issue. If you need further assistance, don’t hesitate to reach out to HP’s customer support for more personalized guidance.