Question:

I have a Windows 11 Home PC that I upgraded from 22H2 to 23H2. However, after the upgrade, I noticed some discrepancies in the system information. For example, the System –> About page shows the current version as 23H2 with OS Build 22631.3085 and an install date of 6/3/2023, but the Windows Update –> Update History page only lists 22H2 as the latest feature update with the same install date. Moreover, I saw an error message in the Windows Update page after the upgrade, but I did not record it. The only place where I can confirm the successful installation of 23H2 is the Windows Event Viewer. My PC seems to work fine otherwise, but I am worried about the inconsistency in the system information. Is this a normal or expected behavior? How can I fix this issue? Thank you for your help.

Answer:

How to fix Windows 11 Home 23H2 upgrade issues

Windows 11 Home is the latest operating system from Microsoft that offers a modern and user-friendly interface, enhanced security features, and improved performance. However, some users may encounter some problems when upgrading to the newest version of Windows 11 Home, 23H2. In this article, we will address one of the common issues that users have reported: the inconsistency in the system information after the upgrade.

Some users have reported that after upgrading their Windows 11 Home PC from 22H2 to 23H2, they noticed some discrepancies in the system information. For example, the System –> About page shows the current version as 23H2 with OS Build 22631.3085 and an install date of 6/3/2023, but the Windows Update –> Update History page only lists 22H2 as the latest feature update with the same install date. Moreover, some users saw an error message in the Windows Update page after the upgrade, but they did not record it. The only place where they can confirm the successful installation of 23H2 is the Windows Event Viewer. The PC seems to work fine otherwise, but the users are worried about the inconsistency in the system information. Is this a normal or expected behavior? How can they fix this issue?

The cause

The cause of this issue is not clear, but it may be related to some glitches or bugs in the Windows Update process. It is possible that the Windows Update did not complete the installation of 23H2 properly, or that it did not update the system information correctly. This may result in the mismatch between the System –> About page and the Windows Update –> Update History page. The error message that some users saw may also indicate that something went wrong during the upgrade.

The solution

Fortunately, there are some possible solutions that users can try to fix this issue. Here are some steps that users can follow:

• Step 1: Check for updates. The first thing that users should do is to check for any available updates that may fix the issue. To do this, users should go to Settings –> Windows Update and click on Check for updates. If there are any updates, users should download and install them and then restart their PC.
• Step 2: Run the Windows Update troubleshooter. The next thing that users should do is to run the Windows Update troubleshooter, which is a tool that can detect and fix common problems with Windows Update. To do this, users should go to Settings –> Update & Security –> Troubleshoot –> Additional troubleshooters and select Windows Update. Then, users should click on Run the troubleshooter and follow the instructions. After the troubleshooter finishes, users should restart their PC and check if the issue is resolved.
• Step 3: Reset Windows Update components. If the previous steps did not work, users may need to reset the Windows Update components, which are the files and folders that store the information and settings for Windows Update. To do this, users should open the Command Prompt as an administrator and type the following commands, pressing Enter after each one:

net stop wuauserv net stop cryptSvc net stop bits net stop msiserver Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old Ren C:\Windows\System32\catroot2 Catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserver

• Step 4: Repair Windows 11. If none of the above steps worked, users may need to repair Windows 11, which is a process that can fix any corrupted or missing system files that may cause the issue. To do this, users should go to Settings –> Update & Security –> Recovery and click on Reset this PC. Then, users should choose Keep my files and follow the instructions. This will reinstall Windows 11 without deleting the personal files, but it may remove some apps and settings.

Conclusion

We hope that this article has helped you to fix the issue of inconsistency in the system information after upgrading to Windows 11 Home 23H2. If you have any questions or feedback, please leave a comment below. Thank you for reading.

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