Question:

How to fix a DELL laptop that shuts down unexpectedly and shows a Kernel power error?

I have a second hand DELL latitude e7470 i7 6thgen laptop that I bought 8 months ago. It has been crashing randomly for the past 5 months, especially when I use Chrome or do some moderate tasks on Word. The crash is like the laptop loses power completely. It also tends to crash when the battery level is below 50%, and then it shows a yellow/orange light in the power area when I turn it on.

I have tried updating the BIOS and the drivers, but they are already up to date. I have checked the battery health and it says it is excellent, with 32000 mWh out of 36000 mWh design capacity. I have also run a system file check and a malware scan, and removed 5 malware infections. However, the problem persists and the laptop still crashes at 40% battery level. I need to fix this issue as soon as possible, as I have my SAT exams coming up.

The event viewer shows a critical error with event ID 63 and source Kernel power. What could be the cause of this error and how can I resolve it?

Answer:

If you have a DELL laptop that shuts down randomly and shows a Kernel power error in the event viewer, you are not alone. Many users have reported this issue on various forums and websites, and it can be very frustrating and inconvenient, especially if you have important work to do or exams to prepare for.

The Kernel power error, also known as event ID 63, indicates that the system has rebooted without cleanly shutting down first. This could be caused by several factors, such as hardware failure, software conflict, power supply issues, overheating, or malware infection.

In this article, we will explore some of the possible causes and solutions for this problem, and help you fix your DELL laptop that shuts down unexpectedly.

Possible causes and solutions for the Kernel power error

• Hardware failure: One of the most common causes of the Kernel power error is a faulty hardware component, such as the battery, the motherboard, the RAM, or the hard drive. To check if this is the case, you can run a hardware diagnostic test on your laptop, using the built-in tool or a third-party software. You can also try to replace or remove the suspected hardware and see if the problem persists. If you find any defective hardware, you should contact the manufacturer or a professional technician for a repair or replacement.
• Software conflict: Another possible cause of the Kernel power error is a software conflict, such as a driver incompatibility, a corrupted system file, or a rogue program. To check if this is the case, you can try to update your drivers, especially the ones related to the power management, the graphics card, and the chipset. You can also run a system file check to scan and repair any corrupted or missing system files. You can also uninstall any recently installed or updated programs that might be causing the issue, or perform a system restore to revert your laptop to a previous state when it was working fine.
• Power supply issues: A third possible cause of the Kernel power error is a power supply issue, such as a loose or damaged power cord, a faulty power adapter, or a low battery level. To check if this is the case, you can try to use a different power cord or adapter, or plug your laptop into a different power outlet. You can also check your battery level and settings, and make sure that your laptop is not set to shut down or hibernate when the battery reaches a certain percentage. You can also calibrate your battery to improve its performance and lifespan.
• Overheating: A fourth possible cause of the Kernel power error is overheating, which can occur when your laptop is exposed to high temperatures, dust, or insufficient ventilation. To check if this is the case, you can monitor your laptop’s temperature using a software tool or the BIOS settings. You can also clean your laptop’s fan and vents, or use a cooling pad or a fan to improve the airflow. You can also avoid placing your laptop on soft surfaces, such as a bed or a couch, that might block the ventilation.
• Malware infection: A fifth possible cause of the Kernel power error is malware infection, which can compromise your laptop’s security and performance, and cause various errors and crashes. To check if this is the case, you can run a malware scan using a reputable antivirus or anti-malware software, and remove any detected threats. You can also update your security software and enable the firewall to protect your laptop from future attacks. You can also avoid clicking on suspicious links or attachments, or downloading untrusted programs or files.

Conclusion

The Kernel power error is a common and annoying problem that can affect DELL laptops and other devices. It can be caused by various factors, such as hardware failure, software conflict, power supply issues, overheating, or malware infection. To fix this problem, you can try some of the solutions mentioned above, or consult a professional technician if the problem persists.

We

hope this article has helped you fix your DELL laptop that shuts down unexpectedly and shows a Kernel power error. If you have any questions or feedback, please feel free to leave a comment below. Thank you for reading!