Question:

What are the possible causes and solutions for low-quality loom video downloads?

I have a paid subscription to loom and I recorded a video using their web app. The video looks fine on the loom website, but when I try to download it, it only downloads as a 30mb file with poor quality. I am not trying to download someone else’s video, it is my own recording. I want to download the video in the same quality as it is on the loom website. How can I do that? What are the factors that affect the quality of the downloaded video? Is there a way to change the download settings or format? Thank you for your assistance.

Answer:

Loom is a popular web app that allows users to record and share videos online. However, some users may encounter issues when they try to download their own videos from the loom website. The downloaded videos may have lower quality than the original ones, resulting in blurry images, distorted sounds, or reduced frames per second. This can be frustrating for users who want to save their videos offline or share them on other platforms.

There are several possible causes and solutions for this problem, depending on the user’s device, browser, internet connection, and loom settings. Here are some of the most common ones:

• Device limitations: Some devices, such as older computers or mobile phones, may not have enough processing power or storage space to handle high-quality video downloads. This may cause the loom app to automatically reduce the quality of the downloaded video to save resources or prevent crashes. To solve this, users can try to free up some space on their device, close other apps or tabs that are running in the background, or use a different device that has better specifications.
• Browser compatibility: Some browsers, such as Safari or Internet Explorer, may not support the video formats or codecs that loom uses to encode and decode the videos. This may cause the loom app to convert the videos to a different format or codec that is compatible with the browser, but may have lower quality or performance. To solve this, users can try to update their browser to the latest version, use a different browser that supports the loom video formats and codecs, such as Chrome or Firefox, or install a browser extension that enables the loom video formats and codecs, such as Loom for Chrome.
• Internet connection: Some internet connections, such as slow or unstable Wi-Fi or cellular networks, may not have enough bandwidth or speed to download high-quality videos from the loom website. This may cause the loom app to adjust the quality of the downloaded video to match the available bandwidth or speed, or to interrupt or fail the download process. To solve this, users can try to improve their internet connection by moving closer to the router or modem, switching to a wired connection, or using a different network that has better bandwidth or speed.
• Loom settings: Some loom settings, such as the video resolution, frame rate, or quality, may affect the quality of the downloaded video. Users can customize these settings according to their preferences and needs, but they should be aware that higher settings may result in larger file sizes and longer download times. To solve this, users can try to adjust their loom settings to find the optimal balance between quality and file size, or to match the specifications of their device, browser, or internet connection.

By

following these steps, users can hopefully download their loom videos in the same quality as they are on the loom website, or at least improve the quality of the downloaded videos. If none of these steps work, users can contact the loom support team for further assistance. Loom is constantly working to improve its app and provide the best user experience possible.