Question:

How can I recover my Xbox account using a landline number for OTP verification?

I have an old Xbox account that I want to access, but I forgot the password and the email associated with it. The only option that Microsoft support offers is to send a text message with a one-time password (OTP) to the phone number linked to the account. However, the phone number I used is a landline number, which cannot receive text messages. Is there any way to get the OTP verification code through a voice call or another method?

Answer:

If you have an old Xbox account that you want to access, but you forgot the password and the email associated with it, you might face some difficulties in recovering it. The only option that Microsoft support offers is to send a text message with a one-time password (OTP) to the phone number linked to the account. However, if the phone number you used is a landline number, which cannot receive text messages, you might wonder if there is any way to get the OTP verification code through a voice call or another method.

The answer is yes, there is a way to get the OTP verification code through a voice call, but it requires some extra steps. Here is what you need to do:

• First, you need to have access to another phone number that can receive text messages, such as a mobile phone or a VoIP service. You can use your own phone number, or borrow one from a friend or a family member.
• Next, you need to contact Microsoft support and explain your situation. You can do this by calling 1-800-4-MY-XBOX (1-800-469-9269) in the US, or by finding the local number for your region here: https://support.xbox.com/en-US/contact-us
• When you reach a support agent, tell them that you want to recover your old Xbox account, but you don’t have access to the email or the password, and the phone number linked to the account is a landline number. Ask them if they can send the OTP verification code to another phone number that you provide.
• If the support agent agrees, they will send the OTP verification code to the phone number you provide. You will receive a text message with a six-digit code that you need to enter on the Xbox website or console to verify your identity and access your account.
• If the support agent does not agree, or if you encounter any other issues, you can try to escalate the case to a higher level of support, or request a callback from a supervisor. You can also try to contact Microsoft support through other channels, such as email, chat, or social media.

We

hope this article helps you recover your old Xbox account using a landline number for OTP verification. If you have any questions or feedback, please let us know in the comments below. Thank you for reading! 😊