Question:

I work for a small company with 22 users on a call system that handles various functions such as customer service, retail, logistics, HR, etc. We need a system that allows us to assign missed calls or voice-mails to specific users, have a team access texts coming to a line, and have better search tools. We also prefer to have Apple business messaging, but it is not a deal breaker. >
> We used to use Aircall, which had most of these features, but we switched to RingCentral because of the Apple business messaging option. However, RingCentral has been causing us problems with the call routing, the text queue, and the customer experience. The only advantage of RingCentral is the analytics, but that is not enough for us. >
> Is there a program that can meet our needs better than Aircall or RingCentral? We are looking for recommendations from experts or users who have experience with similar systems. Thank you.

Answer:

KrispCall: This is a platform that allows you to bring together all telecommunications into a single window for efficient call handling, call rounding, call transfer, recording, and so on. It also has features such as audio conferencing, automatic call distribution, call queuing, call recording, call routing, call transfer, and more. It supports Apple business messaging as well as other channels such as WhatsApp, Facebook Messenger, and SMS. KrispCall has a user-friendly interface, integration capabilities, multi-channel support, and CRM integration. It also offers a free trial and a flexible pricing plan. >
> – Zendesk: This is an omnichannel call monitoring software that is integrated within the Zendesk Agent Workspace to help create a smooth customer experience. It allows you to record phone conversations between customers and support agents, and also listen to them in real time. It also has features such as call listening, call barging, call whispering, call analytics, call routing, call recording, and more. It supports Apple business messaging as well as other channels such as email, chat, social media, and web. Zendesk has a user-friendly interface, integration capabilities, multi-channel support, and CRM integration. It also offers a free trial and a flexible pricing plan. >
> – CloudTalk: This is a cloud-based phone system that enables you to make and receive calls from anywhere, using any device. It also has features such as call center analytics, call monitoring, call recording, call routing, call tagging, call transfer, and more. It supports Apple business messaging as well as other channels such as SMS, email, and web. CloudTalk has a user-friendly interface, integration capabilities, multi-channel support, and CRM integration. It also offers a free trial and a flexible pricing plan. >
> These are some of the best phone call management software that can meet your needs better than Aircall or RingCentral. However, you may also want to do your own research and compare the features, pricing, and customer reviews of different software before making a final decision. You can also contact the software providers and ask for a demo or a consultation to see how their software works for your specific use case. We hope this article was helpful and informative. Thank you for reading.