Question:

How can I enable the scan button on a Canon DR-M260 scanner?

I have a Canon DR-M260 scanner that only works when I initiate the scan from the computer, not from the scanner itself. I have a remote tech support, but they have not been able to teach me how to solve this issue.

I searched online and found a possible solution, but it did not work for me. When I go to Scanner Properties > Events, there is no option to select an event.

Can you please advise me on how to fix this problem? Thank you for your time and expertise.

Answer:

If you have a Canon DR-M260 scanner that does not scan when you press the button on the device, but only when you click the button on the computer, you may be experiencing a common issue that can be fixed with a few steps. This article will guide you through the process of enabling the scan button on your scanner and troubleshooting any potential problems.

Step 1: Check the scanner settings

The first thing you need to do is to make sure that the scanner settings are configured correctly. To do this, follow these steps:

• Connect your scanner to your computer and turn it on.
• On your computer, open the CaptureOnTouch software that came with your scanner. If you do not have it, you can download it from the [Canon website](https://www.canon.com/support).
• In the CaptureOnTouch window, click the Settings icon on the top right corner.
• In the Settings window, click the Scan tab on the left side.
• Under the Scan tab, make sure that the Scan Method is set to Scan First. This means that the scanner will scan the document first and then display it on the computer screen for you to edit or save.
• Click OK to save the changes and close the Settings window.

Step 2: Assign an event to the scan button

The next thing you need to do is to assign an event to the scan button on your scanner. This means that you need to tell the scanner what to do when you press the button. To do this, follow these steps:

• On your computer, go to the Start menu and type Control Panel. Click on the Control Panel icon to open it.
• In the Control Panel window, click on Devices and Printers.
• In the Devices and Printers window, find your scanner and right-click on it. Select Scanner Properties from the menu that appears.
• In the Scanner Properties window, click the Events tab on the top.
• Under the Events tab, you should see a list of events that correspond to the buttons on your scanner. For example, Button 1 is the scan button, Button 2 is the stop button, and so on.
• Click on the event that you want to assign to the scan button. In this case, it is Button 1.
• Under the Select an event section, choose the event that you want to trigger when you press the scan button. For example, you can choose Start CaptureOnTouch to launch the CaptureOnTouch software, or Scan to File to scan the document and save it as a file on your computer.
• Click Apply to save the changes and close the Scanner Properties window.

Step 3: Test the scan button

The final step is to test the scan button on your scanner and see if it works. To do this, follow these steps:

• Place a document on the scanner tray and make sure that it is aligned properly.
• Press the scan button on your scanner. You should hear a beep sound and see a green light on the button.
• Depending on the event that you assigned to the scan button, you should see the CaptureOnTouch software open on your computer screen, or the scanned document saved as a file on your computer.
• If everything works as expected, congratulations! You have successfully enabled the scan button on your Canon DR-M260 scanner.
• If you encounter any problems, such as the scanner not responding, the scan button not working, or the scanned document not appearing on your computer, you may need to contact your remote tech support or the Canon customer service for further assistance.

Conclusion

The

scan button on a Canon DR-M260 scanner is a convenient feature that allows you to scan documents quickly and easily. However, sometimes it may not work properly due to incorrect settings or other issues. In this article, we showed you how to enable the scan button on your scanner and troubleshoot any potential problems. We hope that this article was helpful and that you can enjoy using your scanner without any hassle. Thank you for reading!