Question:

I’m experiencing an issue with my new Logitech G Pro X 2 Lightspeed wireless headphones. When connected to Discord, I’m unable to hear any sounds from my PC other than those from Discord itself. However, once I disconnect from Discord, the PC audio returns to normal. Additionally, switching to handsfree output mode allows me to hear Discord with clarity, but then the quality of the PC audio significantly deteriorates. This wasn’t an issue when I used the aux to USB connector, but since it broke today and I’ve switched to a full wireless setup, this problem has arisen. Could you provide expert guidance on resolving this audio conflict?

Answer:

If you’re encountering audio conflicts with your Logitech G Pro X 2 Lightspeed wireless headphones when using Discord, there are several steps you can take to troubleshoot and resolve the issue.

Ensure that your PC has the latest audio drivers installed. Outdated or missing drivers can often lead to sound problems.

2. Configure Sound Settings:

Right-click the speaker icon in the system tray and select ‘Sound settings’. Make sure your Logitech headphones are set as the default device for both output and input. If you have multiple audio devices, try disabling the others to prevent conflicts.

3. Adjust Discord Settings:

Within Discord, go to ‘User Settings’ > ‘Voice & Video’ and ensure that the correct audio device is selected for both input and output. Disable any automatic input sensitivity settings and manually adjust the input volume slider.

4. Check for Interference:

Wireless devices can sometimes interfere with each other. Ensure that the USB receiver for your headphones is plugged directly into the motherboard and keep other wireless devices away to avoid interference.

5. Update Firmware:

Check if there are any firmware updates available for your headphones through the Logitech G Hub software. Updating the firmware can resolve compatibility issues and improve performance.

6. Reinstall Discord:

If the problem persists, consider reinstalling Discord. This can fix issues caused by corrupted files or settings within the application.

7. Test on Another Device:

Try connecting your headphones to another device to see if the issue is specific to your PC. This can help determine if the problem is with the headphones or the computer’s settings.

8. Contact Support:

If none of the above steps work, reach out to Logitech’s customer support for further assistance. They can provide expert guidance tailored to your specific situation.

Remember, audio issues can be caused by a variety of factors, so it may take some trial and error to find the solution. By following these steps, you should be able to resolve the conflict and enjoy clear audio both on Discord and your PC.