Question:

“After reverting my operating system from Windows 11 to Windows 10, I’m encountering a persistent grey screen issue. The system boots up normally and displays the Windows login screen, but after logging in, it transitions to a grey screen where only the cursor is visible. The start menu appears when the Windows key is pressed, yet nothing is clickable, and I’m unable to launch the task manager or any other applications. This problem is unfamiliar to me. What could be causing this issue, and how can I resolve it?”

Answer:

Experiencing a grey screen after downgrading your operating system can be quite perplexing. This issue typically indicates a problem with the user profile, system files, or display settings. Let’s explore the potential causes and solutions to this problem.

1.

Corrupted User Profile:

The downgrade process may have corrupted your user profile, leading to login issues.

2.

Driver Incompatibility:

Drivers that worked for Windows 11 may not be fully compatible with Windows 10.

3.

System File Corruption:

The system files may have been damaged during the OS reversion process.

4.

Display Settings:

Incorrect display settings can sometimes cause a grey screen after login.

Step-by-Step Solutions:

1.

Safe Mode:

• Restart your PC and enter Safe Mode by pressing the F8 key (or following the specific instructions for your PC) during boot-up.
• If the grey screen doesn’t appear in Safe Mode, it’s likely a driver or startup service issue.

2.

New User Profile:

• While in Safe Mode, create a new user account. If the new account works fine, transfer your files to this account and use it instead.

3.

Update/Reinstall Drivers:

• Still in Safe Mode, check Device Manager for any warning signs on drivers and update them.
• Visit the manufacturer’s website to download Windows 10-compatible drivers.

4.

System File Checker (SFC):

• Run the System File Checker tool to repair missing or corrupted system files. Open Command Prompt as an administrator and type `sfc /scannow`.

5.

Display Settings:

• Adjust the display settings via Control Panel or Settings app in Safe Mode.

6.

Clean Installation:

• If all else fails, back up your data and perform a clean installation of Windows 10.

Preventive Measures:

–

Backup Data:

Always back up your data before making major changes to your operating system.

–

Check Compatibility:

Ensure all drivers and software are compatible with Windows 10 before downgrading.

In conclusion, the grey screen issue after downgrading from Windows 11 to Windows 10 is usually fixable with some troubleshooting. By methodically following the steps above, you can identify the cause and restore your system to normal operation. Remember, if you’re uncomfortable performing these steps, it’s advisable to seek assistance from a professional technician.