Question:

How can I fix the frequent crashes of Fortnite on my Windows 10 PC? The game stops working after 10-20 minutes of playing and shows an error message from Unreal Engine. The event viewer logs indicate that the faulting application is EpicGamesLauncher.exe and the faulting module is ntdll.dll. The exception code is 0xc0000005 and the fault offset is 0x00000000000634f6. I have already run a memtest86 and found no errors. What could be the cause and the solution for this problem?

Answer:

How to fix the frequent crashes of Fortnite on Windows 10

Fortnite is one of the most popular online games in the world, but it can also be frustrating when it crashes unexpectedly. Many Windows 10 users have reported that Fortnite stops working after 10-20 minutes of playing and shows an error message from Unreal Engine. The event viewer logs indicate that the faulting application is EpicGamesLauncher.exe and the faulting module is ntdll.dll. The exception code is 0xc0000005 and the fault offset is 0x00000000000634f6. If you have already run a memtest86 and found no errors, you may wonder what could be the cause and the solution for this problem.

In this article, we will explain what ntdll.dll is, what causes the ntdll.dll crash issue, and how to fix it with some effective methods. Follow the steps below and hopefully you can enjoy Fortnite without any crashes.

The file ntdll.dll is a DLL (Dynamic Link Library) file stored in the system folder of Windows operating system. It is usually created automatically during the installation of the Windows operating system. The file ntdll.dll has a description of “NT Layer DLL”. The file ntdll.dll contains NT kernel functions, so it is essential for the normal function of the Windows operating system. Since the file ntdll.dll can be accessed by more than one program at a time, and the ntdll.dll crash issue occurs on any Windows operating system including Windows 7, Windows 8, Windows 10 and Windows 11, it is difficult to narrow down the causes of the crash.

What causes the ntdll.dll crash issue?

There are many possible reasons that can cause the ntdll.dll crash issue, such as:

• Corrupted or outdated drivers
• Malware or virus infection
• Damaged or missing system files
• Hardware issues
• Incompatible or faulty programs
• Registry errors

To fix the ntdll.dll crash issue, you need to identify the specific cause and apply the corresponding solution.

How to fix the ntdll.dll crash issue?

Here are some methods that have helped many Windows users fix the ntdll.dll crash issue. You don’t have to try them all; just work your way down the list until you find the one that works for you.

Method 1: Update your Windows system

Sometimes, the ntdll.dll crash issue can be caused by outdated or incompatible Windows system files. To fix this, you can try updating your Windows system to the latest version. This can also improve the performance and security of your PC.

To update your Windows system, follow these steps:

1. Press the Windows logo key and I on your keyboard to open the Settings app.

2. Click Update & Security.

3. Click Windows Update on the left pane.

4. Click Check for updates on the right pane. Windows will automatically download and install any available updates.

5. Restart your PC and check if the ntdll.dll crash issue is resolved.

Method 2: Run the Program Compatibility Troubleshooter

Another possible cause of the ntdll.dll crash issue is that Fortnite is not compatible with your Windows system. To fix this, you can try running the Program Compatibility Troubleshooter, which can automatically detect and fix compatibility issues.

To run the Program Compatibility Troubleshooter, follow these steps:

1. Right-click the shortcut or executable file of Fortnite and select Properties.

2. Click the Compatibility tab.

3. Click Run compatibility troubleshooter.

4. Follow the on-screen instructions to complete the troubleshooting process.

5. Launch Fortnite and check if the ntdll.dll crash issue is resolved.

Method 3: Disable the problematic add-ons of your Internet Explorer

Some users have reported that the ntdll.dll crash issue can be caused by some problematic add-ons of the Internet Explorer browser, which is still used by some Windows components. To fix this, you can try disabling the add-ons that may interfere with Fortnite.

To disable the add-ons of your Internet Explorer, follow these steps:

1. Open Internet Explorer and click the gear icon on the top right corner.

2. Click Manage add-ons.

3. Click All add-ons under Show on the left pane.

4. Select the add-on that you want to disable and click Disable on the bottom right corner.

5. Repeat the steps for any other add-ons that you suspect may cause the ntdll.dll crash issue.

6. Close Internet Explorer and launch Fortnite to check if the issue is resolved.

Method 4: Reinstall the problematic program

If the ntdll.dll crash issue only occurs when you run a specific program, such as Epic Games Launcher, it may indicate that the program is faulty or corrupted. To fix this, you can try reinstalling the program and see if that helps.

To reinstall the problematic program, follow these steps:

1. Press the Windows logo key and R on your keyboard to open the Run dialog box.

2. Type appwiz.cpl and click OK to open the Programs and Features window.

3. Right-click the program that you want to uninstall and select Uninstall.

4. Follow the on-screen instructions to complete the uninstallation process.

5. Restart your PC and download the latest version of the program from its official website.

6. Install the program and launch it to check if the ntdll.dll crash issue is resolved.

Method 5: Run the DISM tool

The DISM (Deployment Image Servicing and Management) tool is a Windows utility that can scan and repair the Windows image files, which are used to restore the system files. If the ntdll.dll crash issue is caused by corrupted or missing Windows image files, you can try running the DISM tool to fix it.

To run the DISM tool, follow these steps:

1. Press the Windows logo key and X on your keyboard to open the Quick Access menu.

2. Click Command Prompt (Admin) or Windows PowerShell (Admin) to open an elevated command prompt.

3. Type the following command and press Enter:

DISM /Online /Cleanup-Image /RestoreHealth

4. Wait for the process to complete. It may take some time, so please be patient.

5. Restart your PC and check if the ntdll.dll crash issue is resolved.

Method 6: Run the System File Checker

The System File Checker is another Windows utility that can scan and repair the corrupted or missing system files, which may include the ntdll.dll file. If the ntdll.dll crash issue is caused by damaged or missing system files, you can try running the System File Checker to fix it.

To run the System File Checker, follow these steps:

1. Open an elevated command prompt as described in Method 5.

2. Type the following command and press Enter:

sfc /scannow

3. Wait for the process to complete. It may take some time, so please be patient.

4. Restart your PC and check if the ntdll.dll crash issue is resolved.

Method 7: Replace the file ntdll.dll from trustworthy source

If none of the above methods work, you may need to replace the file ntdll.dll from a trustworthy source. Another fix to deal with the ntdll.dll crash issue is to replace the file ntdll.dll from the original or legitimate source. You can copy the file ntdll.dll from another trustworthy computer running the same version and edition of the Windows operating system.

To replace the file ntdll.dll from trustworthy source, follow these steps:

1. Find another trustworthy computer running the same version and edition of the Windows operating system as yours. For example, if you are using Windows 10 Home 64-bit, you need to find another Windows 10 Home 64-bit computer.

2. On the other computer, navigate to the location of the file ntdll.dll. The location of the file ntdll.dll varies in different system type. If your Windows OS is 64-bit, the 64-bit ntdll.dll is located in C:\Windows\System32 and the 32 bit ntdll.dll is located in C:\Windows\SysWOW64. If your Windows OS is 32-bit, the 32 bit ntdll.dll is in C:\Windows\System32.

3. Copy the file ntdll.dll to a USB flash drive or other removable media.

4. On your computer, navigate to the same location of the file ntdll.dll as the other computer.

5. Rename the original file ntdll.dll to ntdll.dll.bak or something else.

6. Paste the copied file ntdll.dll from the USB flash drive or other removable media to the same location.

7. Restart your PC and check if the ntdll.dll crash issue is resolved.

Conclusion

We hope this article has helped you fix the ntdll.dll crash issue on your Windows 10 PC. If you have any questions or suggestions, please feel free to leave a comment below.

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[SOLVED] | “ntdll.dll” Crash Issue on Windows 11/