Question:

How can I resolve the issue of my Surface Laptop Studio (Windows 11) being unable to proceed past the “Is this the country or region” screen after performing a factory image recovery from a USB drive?

I have already attempted to restart the laptop and reinstall the factory image from this link: https://support.microsoft.com/en-us/surface-recovery-image, but the problem persists.

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Answer:

How to fix a Surface Laptop Studio stuck on the country or region screen

If you have a Surface Laptop Studio running Windows 11 and you encounter a problem where it gets stuck on the “Is this the country or region” screen after performing a factory image recovery from a USB drive, you might be wondering how to resolve this issue. This article will provide some possible solutions that you can try to get your device working again.

One possible way to fix this issue is to perform a system restore, which can revert your device to a previous state where it was working properly. To do this, you need to access the Windows Recovery Environment (WinRE) by following these steps:

• Press and hold the power button for 10 seconds to turn off your device completely.
• Press and hold the power button again until you see the Surface logo, then release it.
• As soon as you see the Surface logo, press and hold the volume-up button until you see the WinRE screen.
• On the WinRE screen, select Troubleshoot > Advanced options > System Restore.
• Follow the on-screen instructions to choose a restore point and restore your device.

If this solution works, you should be able to boot into Windows normally and complete the setup process. If not, you can try the next solution.

Solution 2: Perform a startup repair

Another possible way to fix this issue is to perform a startup repair, which can scan and repair any problems that prevent your device from starting up. To do this, you need to access the WinRE again by following the steps in Solution 1, but instead of selecting System Restore, select Startup Repair. Follow the on-screen instructions to run the startup repair and wait for it to finish.

If this solution works, you should be able to boot into Windows normally and complete the setup process. If not, you can try the next solution.

Solution 3: Go back to the previous version of Windows

If none of the above solutions work, you might want to consider going back to the previous version of Windows that was installed on your device before you performed the factory image recovery. This might be a last resort option if you are unable to install Windows 11 on your device. To do this, you need to access the WinRE again by following the steps in Solution 1, but instead of selecting Advanced options, select Go back to the previous version of Windows. Follow the on-screen instructions to revert your device to the previous version of Windows.

If this solution works, you should be able to boot into the previous version of Windows and use your device as normal. However, you might lose some of the features and settings that Windows 11 offers. You can try to upgrade to Windows 11 again later if you want, but make sure to back up your data and check the compatibility of your device before doing so.

Conclusion

In this article, we have discussed some possible solutions to fix the issue of a Surface Laptop Studio stuck on the country or region screen after performing a factory image recovery from a USB drive. We hope that one of these solutions works for you and that you can enjoy using your device with Windows 11. If you have any questions or feedback, please leave a comment below.

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