Question:

I have a ROG G15AE laptop with R9 5980HX+RX6800M. After trying to install the latest Windows update, my laptop got stuck on the loading screen and I had to force shut it down. I also had some performance issues with Forza Horizon 5 before this. I tried several troubleshooting steps, such as resetting secure boot keys, updating bios via MyAsus and EZFlash, and resetting CMOS, but none of them worked. I still cannot install the Windows update and I’m stuck on the loading screen. How can I fix this problem without resetting my laptop and losing my important data and software?

Answer:

How to fix a ROG G15AE laptop that is stuck on the loading screen after a Windows update

If you have a ROG G15AE laptop with R9 5980HX+RX6800M and you are experiencing problems with installing the latest Windows update, you are not alone. Many users have reported similar issues with this model, especially after the recent update that was released on February 12, 2024. The update was supposed to improve the performance and stability of Windows 10, but instead, it caused some laptops to freeze on the loading screen and become unresponsive.

Fortunately, there is a way to fix this problem without resetting your laptop and losing your important data and software. The solution involves using a Windows 10 installation media, such as a USB flash drive or a DVD, to boot your laptop into the recovery mode and perform a system restore. A system restore will undo the changes that the update made to your laptop and restore it to a previous working state. Here are the steps to follow:

If you don’t have a Windows 10 installation media, you can create one using another computer that has Windows 10. You will need a USB flash drive with at least 8 GB of space or a blank DVD. To create a Windows 10 installation media, follow these instructions:

• Go to [this website](https://www.microsoft.com/en-us/software-download/windows10) and download the Windows 10 Media Creation Tool.
• Run the tool and accept the license terms.
• Select “Create installation media (USB flash drive, DVD, or ISO file) for another PC” and click “Next”.
• Choose the language, edition, and architecture (64-bit or 32-bit) of Windows 10 that matches your laptop and click “Next”.
• Select “USB flash drive” or “ISO file” depending on the type of media you want to use and click “Next”.
• If you selected “USB flash drive”, plug in your USB flash drive and select it from the list. If you selected “ISO file”, choose a location to save the file. Click “Next” to start the process of creating the media.
• Wait for the process to finish and then eject the media safely.

Step 2: Boot your laptop from the Windows 10 installation media

Once you have the Windows 10 installation media ready, you can use it to boot your laptop into the recovery mode. To do this, follow these steps:

• Plug in the USB flash drive or insert the DVD into your laptop.
• Turn on your laptop and press the F2 key repeatedly to enter the BIOS setup.
• Use the arrow keys to navigate to the “Boot” tab and change the boot order so that the USB flash drive or the DVD is the first option. Save the changes and exit the BIOS setup.
• Your laptop will restart and boot from the Windows 10 installation media. You will see a screen that says “Press any key to boot from CD or DVD” or “Press any key to boot from USB”. Press any key to continue.
• You will see the Windows 10 setup screen. Select the language, time, and keyboard preferences and click “Next”.
• Click on “Repair your computer” at the bottom left corner of the screen.

Step 3: Perform a system restore

After you boot your laptop from the Windows 10 installation media, you will see the recovery options. To perform a system restore, follow these steps:

• Click on “Troubleshoot” and then on “Advanced options”.
• Click on “System Restore” and enter your username and password if prompted.
• You will see a list of restore points that were created before the update. Choose the most recent one that was created before the update and click “Next”.
• Confirm your choice and click “Finish” to start the system restore process.
• Wait for the process to complete and then restart your laptop.

Step 4: Check if the problem is fixed

After you perform a system restore, your laptop should be able to boot normally and run Windows 10 without any issues. You can check if the problem is fixed by doing the following:

• Log in to your laptop and open the Settings app.
• Click on “Update & Security” and then on “Windows Update”.
• Click on “View update history” and see if the update that caused the problem is listed as “Failed” or “Uninstalled”.
• If the update is listed as “Failed”, you can try to install it again by clicking on “Check for updates”. If the update is listed as “Uninstalled”, you can choose to hide it by clicking on “Show or hide updates” and following the instructions.
• If the update is not listed at all, it means that the system restore removed it completely and you don’t need to worry about it.

Conclusion

In

this article, we have shown you how to fix a ROG G15AE laptop that is stuck on the loading screen after a Windows update. The solution involves using a Windows 10 installation media to boot your laptop into the recovery mode and perform a system restore. This will undo the changes that the update made to your laptop and restore it to a previous working state. You can then check if the problem is fixed and decide whether to install the update again or hide it. We hope that this article was helpful and that you were able to fix your laptop without resetting it and losing your important data and software.