Question:

What are some of the best platforms for managing a delivery business that offer mass notification, delivery assignment, and other features such as data analytics, payment processing, and customer feedback?

Answer:

The Best Platforms for Managing a Delivery Business in 2024

Delivery businesses are booming in the era of e-commerce, online food ordering, and on-demand services. However, managing a delivery business is not an easy task. It involves coordinating multiple aspects of the delivery process, such as order fulfillment, dispatching, routing, tracking, proof of delivery, and customer satisfaction.

Fortunately, there are many platforms that can help delivery businesses streamline their operations and improve their performance. These platforms offer various features that enable delivery businesses to send mass notifications, assign deliveries, and access other functionalities such as data analytics, payment processing, and customer feedback.

In this article, we will review some of the best platforms for managing a delivery business in 2024, based on their features, pricing, and user reviews.

Upper is an advanced delivery management software that simplifies the planning of delivery routes. With Upper, delivery businesses can optimize multiple stops, reduce the route planning time and resources, track progress, collect proof of delivery, and manage their delivery driver team.

Upper offers a range of capabilities that make the last mile delivery operations more seamless. Some of the key features of Upper are:

• Importing CSV or Excel files to add hundreds of delivery stops
• Planning and optimizing delivery routes based on time or distance
• Setting preferred time window and service time to ensure deliveries get completed on time
• Prioritizing urgent deliveries and delighting customers
• Adjusting pickups before, after, or in between the deliveries, saving fuel costs
• Modifying the driver’s app configuration status, restricting the delivery agents to access only authorized options
• Scheduling optimized delivery routes in advance and dispatching them to drivers
• Swapping the pre-planned routes among the delivery teams if one of the drivers is not available
• Reversing the entire route in one click
• Live driver tracking to get insights into the drivers’ progress
• Sending accurate ETAs to the clients and updating them on their delivery status
• Collecting e-signs or adding photos or notes as proof of delivery on completion or non-completion of the deliveries
• Curbside delivery option to make pickups and deliveries smoother

Upper has a free trial for 7 days, and then charges $80 per month for unlimited routes and drivers. Upper has a 5.0 rating on Capterra, with users praising its ease of use, customer support, and route optimization.

Onfleet

Onfleet is a delivery management software that simplifies the local delivery operations from start to finish. Onfleet enables delivery businesses to manage their fleets, assign and track deliveries, communicate with drivers and customers, and analyze delivery data.

Onfleet has a comprehensive set of features that cover every aspect of the delivery process. Some of the key features of Onfleet are:

• Integration with POS/eCommerce systems to manage order fulfillment
• Machine learning and AI to improve delivery performance and efficiency
• Dispatching orders to the fastest and most cost effective fleet or driver
• Route planning to enable last mile delivery optimization
• Live driver tracking and ETA predictions
• Real-time notifications and alerts for drivers and customers
• Proof of delivery via photo, signature, barcode, or GPS
• Two-way communication between drivers and customers via SMS or phone
• Delivery feedback and ratings collection
• Delivery analytics and reporting

Onfleet has a free trial for 14 days, and then charges based on the number of tasks completed per month. The pricing starts from $149 per month for up to 1,000 tasks. Onfleet has a 4.7 rating on Capterra, with users appreciating its functionality, reliability, and customer service.

Tookan

Tookan is a delivery management software that helps delivery businesses manage all their delivery operations from one platform. Tookan allows delivery businesses to automate their workflows, optimize their routes, track their drivers, and enhance their customer experience.

Tookan has a variety of features that cater to different types of delivery businesses, such as food delivery, grocery delivery, courier delivery, and more. Some of the key features of Tookan are:

• Creating and assigning tasks to drivers automatically or manually
• Optimizing routes based on traffic, distance, and time
• Tracking drivers and deliveries in real time on a map
• Sending notifications and reminders to drivers and customers via SMS, email, or push
• Collecting proof of delivery via signature, photo, or OTP
• Enabling contactless delivery and payments
• Providing feedback and review options for customers
• Generating reports and insights on delivery performance and customer satisfaction

Tookan has a free plan for up to 100 tasks per month, and then charges based on the number of tasks and drivers per month. The pricing starts from $18 per month for up to 300 tasks and 10 drivers. Tookan has a 4.2 rating on Capterra, with users highlighting its user-friendly interface, customization options, and support team.

Conclusion

Managing a delivery business can be challenging, but with the right platform, it can be easier and more efficient. The platforms we reviewed in this article are some of the best options for delivery businesses that need mass notification, delivery assignment, and other features such as data analytics, payment processing, and customer feedback. However, each platform has its own strengths and weaknesses, and the best choice depends on the specific needs and preferences of each delivery business. Therefore, we recommend that delivery businesses compare the features, pricing, and reviews of these platforms before making a final decision.