Question:

“Could you provide expert advice on resolving an issue with muffled and quiet sound from one of my first-generation Apple AirPods? Despite several attempts to fix the problem, including restarting my Android phone and computer, re-pairing the AirPods, testing them on different devices, adjusting the audio balance, and cleaning the earbud, the right AirPod continues to have significantly lower volume than the left. What additional steps can I take to remedy this situation?”

Answer:

When faced with a muffled and quiet sound from one earbud of your first-generation Apple AirPods, it can be quite frustrating, especially after you’ve already run through the standard troubleshooting steps. Here’s a structured approach to resolving this issue:

Firstly, check if your AirPods are running on the latest firmware. Although you’re using an Android phone, try to connect your AirPods to an iOS device to ensure they receive the necessary updates.

2. Sensor Cleaning:

The AirPods have proximity sensors that can affect the audio output. Gently clean these sensors with a soft, dry, lint-free cloth to remove any debris that might be causing the issue.

3. Sound Settings Reset:

On your Android device, go to the Bluetooth settings and forget the AirPods. Then, reset the network settings, which will also reset all sound settings. Reconnect your AirPods afterward.

4. Stereo Balance Check:

Although you’ve balanced the audio on your phone, double-check the stereo balance settings. Sometimes, updates or other changes can cause these settings to shift.

5. Suction Method:

This method should be used with caution. Gently apply suction to the main speaker grill of the affected AirPod to potentially dislodge any hidden debris. Be careful not to apply too much pressure, as this could cause damage.

6. Professional Cleaning:

If none of the above steps work, consider taking your AirPods to a professional for a thorough cleaning. They have the tools and expertise to clean areas that are not easily accessible.

7. Apple Support:

Lastly, if your AirPods are still under warranty, reaching out to Apple Support may be your best bet. They can provide additional troubleshooting steps or offer a replacement if necessary.

Remember, while these steps can potentially resolve your issue, there’s always a chance that the AirPod might have a hardware problem that requires professional repair or replacement. Always handle your devices with care during troubleshooting to avoid further damage.