Question:

Would performing a PC reset be the most effective method to eliminate any potential backdoors or hidden software the scammers might have installed? Additionally, what measures can I implement to prevent such incidents in the future, considering that advising my mother against responding to unsolicited calls and installing remote access software has proven ineffective? Is there a way to configure her PC to require my authorization before installing any new software?”

Answer:

is indeed a robust measure to take in such scenarios. This process, which reinstalls Windows while removing files, settings, and applications, can effectively eliminate backdoors, hidden software, and other malicious tools that scammers might have installed. It’s akin to starting with a clean slate, ensuring that any remnants of the security breach are wiped clean.

However, a PC reset should be considered a last resort due to the loss of personal data. Before taking this step, it’s advisable to consult with a professional who can perform a thorough security audit of the computer. This may include checking for and removing any suspicious programs, monitoring network traffic for unusual activity, and ensuring all security patches and updates are applied.

Preventing future incidents is equally crucial. Here are some proactive steps to safeguard against similar threats:

1.

Educate and Inform

: Continuous education about the dangers of unsolicited calls and the tactics used by scammers is essential. Regular reminders and discussions can reinforce the message.

2.

User Account Control (UAC)

: Increase the security level of UAC on your mother’s PC. This will prompt for an administrator password whenever a new application installation is attempted.

3.

Standard User Account

: Set up your mother’s daily-use account with standard user privileges, not as an administrator. This limits the ability to install new software without an admin password.

4.

Remote Approval

: Utilize remote management tools that require you to approve any installation or significant system changes remotely.

5.

Antivirus and Anti-Malware

: Ensure robust antivirus and anti-malware solutions are installed, which can block unauthorized installations.

6.

Regular Check-Ins

: Schedule regular remote check-ins on the PC to review installed programs and system logs for any suspicious activity.

7.

Backup Solutions

: Implement a reliable backup solution to regularly back up important files, which can be restored in case of a breach.

8.

Professional Support

: Consider a subscription to a professional IT support service that can provide immediate assistance if needed.

In conclusion, while a PC reset can be an effective solution to remove unwanted access and software installed by scammers, it’s a measure best reserved for when all other options have been exhausted. The focus should be on prevention through education, system restrictions, and regular maintenance to ensure ongoing security and peace of mind.