Beyond the Desk: Considering a Career Break from Technical Support


Given your extensive experience in Level 2 onsite technical support, how would you advise someone who is dissatisfied with their current role, which lacks the flexibility of remote work and is plagued by monotonous tasks and a micromanaging team lead? This individual is considering leaving their job to pursue further education and travel, despite the uncertain job market in Europe and the apprehension of being without employment. They have sufficient savings to support themselves for at least a year. In your expert opinion, is resigning to explore new opportunities and personal growth a prudent decision under these circumstances?


In the realm of technical support, where rapid technological advancements and shifting work cultures are the norms, finding oneself in a stagnant position can be particularly disheartening. The scenario you’ve described—a role devoid of remote work flexibility, marred by monotonous tasks, and overshadowed by a micromanaging team lead—is a common plight faced by many IT professionals.

Firstly, it’s crucial to evaluate the extent of your dissatisfaction. Is it the nature of the work itself, or is it the work environment? If it’s the latter, could a change in company culture or team dynamics improve your outlook? Sometimes, the solution may be within reach, requiring a candid conversation with your superiors or HR.

Considering the Alternatives

If the issue runs deeper, and the work no longer aligns with your career aspirations or personal growth, then considering a change is valid. The desire to pursue further education and travel indicates a yearning for enrichment beyond the current role’s offerings.

Financial Prudence

Having a financial cushion, as you mentioned, provides a safety net that many do not have the luxury of. This buffer can afford you the time to thoughtfully explore your options without the immediate pressure of financial insecurity.

The Job Market Reality

Yes, the job market is unpredictable, and Europe is no exception. However, this should not deter you from seeking opportunities that align better with your career goals and personal values. Remote work, in particular, has seen a surge in availability, and with your experience, you could be a strong candidate for such roles.

The Decision to Resign

Resigning without a subsequent role lined up is a bold move and not without risks. Yet, it can also be a catalyst for significant personal and professional development. If your current job is impacting your well-being and you have the means to support yourself, taking a sabbatical to re-educate, travel, and reflect could be a transformative experience.

In Conclusion

Ultimately, the decision to resign should be weighed against your long-term career objectives, personal goals, and financial stability. If after thorough consideration, you feel that resigning to pursue new avenues is the right choice, then it may indeed be a prudent step towards a more fulfilling career path. Remember, growth often occurs outside of our comfort zones, and sometimes, taking the leap is the only way to discover where we truly want to land.

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