Question:

“Could you provide your expert guidance on resolving a boot loop issue with an Alienware Aurora R10 Ryzen Edition? After selecting ‘Diagnostic startup’ to address a different problem, the system now only displays a black screen with a spinning white circle post-POST, without the Windows logo. Attempts to factory reset while retaining files, using both cloud and local reinstalls, running recovery mode repairs, resetting the CMOS, and conducting multiple diagnostics have been unsuccessful, all indicating no hardware issues. The system specifications include a Ryzen 7 3700X, Radeon RX 5700 XT, 32GB RAM, a 1TB Samsung 980 Pro SSD with Windows 11, a 1TB HDD, and a 550W PSU.”

Answer:

Firstly, ensure that the BIOS/UEFI settings are correct. Since you’ve already reset the CMOS, double-check that the boot order prioritizes the correct drive, namely the 1TB Samsung 980 Pro SSD where Windows 11 is installed.

Step 2: Inspect for Corrupted System Files

Corrupted system files can cause boot loops. Use the Windows Recovery Environment to open Command Prompt and run the `sfc /scannow` command. This will scan for and attempt to repair corrupted system files.

Step 3: Check for Faulty Windows Updates or Drivers

Sometimes, a faulty update or driver can cause startup issues. Boot into Safe Mode and review the recently installed updates and drivers. Uninstall any that coincide with the start of the boot loop issue.

Step 4: Perform a Clean Boot

Performing a clean boot can help identify if third-party applications are causing the issue. This process starts Windows with a minimal set of drivers and startup programs.

Step 5: Consider Hardware Components

Although diagnostics indicate no hardware issues, intermittent hardware failures can still occur. Re-seat the RAM and GPU to ensure they are properly connected. Also, consider testing with a different PSU to rule out power supply problems.

Step 6: Seek Professional Assistance

If the issue persists, it may be time to seek professional assistance. Alienware’s support team or a certified technician can provide in-depth analysis and repair services.

In conclusion, resolving a boot loop issue requires patience and a methodical approach to eliminate potential causes. By following these steps, you can systematically address the problem and hopefully restore your Alienware Aurora R10 Ryzen Edition to full functionality. Remember, if all else fails, professional support is just a call or click away. Good luck!