Question:

Could you detail the types of expert support that Acunetix provides to its users?

Answer:

This is the base level of support that comes with all Acunetix subscriptions. It includes:

–

Expert-level assistance

for product functionality and general issues.

–

Service excellence

with rapid response times.

–

Convenient access

to support resources.

Premium Support

For users requiring more intensive support, Acunetix offers a Premium Support plan that provides:

–

Industry-leading response times

for all submitted tickets.

–

Further escalation

for high severity tickets.

–

24/7 support hours

, ensuring help is always available.

Premium Support + Guided Success

This top-tier support plan is designed for users who need strategic guidance in addition to regular support. It includes:

– A

named application security manager

who acts as a trusted advisor.

–

Quarterly business reviews and team training

sessions.

–

Advanced dynamic application security testing (DAST) best practices

enablement sessions.

–

Implementation guidance

for asset discovery, scan optimization, and more.

–

Ongoing expert assistance

with regular technical check-in calls.

Acunetix’s support plans are tailored to meet the needs of different users, from those requiring basic support to those needing strategic guidance to maximize their return on investment.

For more detailed information on each support plan, you can visit the official Acunetix support page.