What to Do When Your PC Fails to Detect Your Xbox Controller with a USB-C Port

Question:

How can I troubleshoot the connection between my PC and my Xbox controller with a USB-C port?

I have a genuine Xbox controller with a USB-C port that I want to use for playing a game on my Windows PC. However, when I connect it with a USB-C to USB-A cable, my PC does not detect the controller at all. There is no sound or notification from Windows, no entry in the device manager, and no reaction from the controller. I have tried using the ‘Add legacy hardware’ option in the device manager, but it did not help. I have also searched for solutions online, but they only address cases where the controller is detected but not working properly. My motherboard (MSI B550 Gaming Plus) supports USB-C in the I/O area, but plugging the controller there also does not work. The controller is also not recognized by Xbox Accessories. What are some possible causes and fixes for this problem?

Answer:

If you have a genuine Xbox controller with a USB-C port and you want to use it for playing games on your Windows PC, you might encounter some issues with the connection. Sometimes, your PC might not detect the controller at all, even if you use a USB-C to USB-A cable. This can be frustrating, especially if you have tried various solutions online and none of them worked. In this article, we will explore some possible causes and fixes for this problem.

Possible causes

There are several factors that could prevent your PC from detecting your Xbox controller with a USB-C port. Some of the most common ones are:

  • Faulty cable or port: The cable or the port that you use to connect the controller to the PC might be damaged or defective. This could prevent the proper transmission of data and power between the devices.
  • Outdated or incompatible drivers: The drivers that enable your PC to communicate with the controller might be outdated or incompatible with your Windows version or your controller model. This could cause the PC to fail to recognize the controller or to assign it the wrong driver.
  • Incorrect settings or permissions: The settings or permissions on your PC might prevent the controller from being detected or used. For example, you might have disabled the USB ports, the game controller settings, or the Xbox Accessories app on your PC.
  • Interference from other devices or software: Other devices or software on your PC might interfere with the connection between the controller and the PC. For example, you might have a wireless mouse or keyboard that uses the same frequency as the controller, or you might have a security software that blocks the controller from accessing the PC.
  • Possible fixes

    Depending on the cause of the problem, there are different ways to fix it. Here are some of the most effective ones:

  • Check the cable and the port: The first thing you should do is to check the cable and the port that you use to connect the controller to the PC. Make sure that the cable is not damaged or loose, and that the port is not dirty or obstructed. You can also try using a different cable or port to see if that makes a difference.
  • Update or reinstall the drivers: The next thing you should do is to update or reinstall the drivers for the controller. You can do this manually or automatically. To do it manually, you need to go to the device manager on your PC, find the controller under the “Other devices” or “Unknown devices” category, right-click on it, and select “Update driver” or “Uninstall device”. Then, you need to download the latest driver from the official Xbox website or use the Windows Update to install it. To do it automatically, you can use a driver updater software that will scan your PC and install the correct driver for you.
  • Change the settings or permissions: Another thing you should do is to change the settings or permissions on your PC that might affect the controller. You can do this by going to the control panel on your PC, finding the “USB ports”, “Game controllers”, or “Xbox Accessories” options, and enabling or disabling them as needed. You can also check the privacy settings on your PC and make sure that the controller has the necessary permissions to access the PC.
  • Remove the interference from other devices or software: The last thing you should do is to remove the interference from other devices or software on your PC that might affect the controller. You can do this by unplugging or turning off any wireless devices that use the same frequency as the controller, or by disabling or uninstalling any security software that blocks the controller from accessing the PC.
  • Conclusion

    In

this article, we have discussed some possible causes and fixes for the problem of the PC not detecting the Xbox controller with a USB-C port. We hope that this article has helped you to troubleshoot the connection and enjoy your gaming experience. If you have any questions or feedback, please feel free to leave a comment below. Thank you for reading!

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