Troubleshooting Windows 10: How to fix freeze, internet, and USB issues

Question:

How can I resolve the problem of Windows 10 freezing, losing internet connection, and disconnecting my external USB hard drive when I access files from it? This issue started after a clean installation of Windows 10 and only affects the USB ports on the motherboard, not the PCIe x1 USB expansion card. Additionally, the system does not respond to soft restart or shutdown commands and requires a hard reset or shutdown.

Answer:

How to fix Windows 10 freeze, internet loss, and USB drive disconnection issues

If you are experiencing problems with Windows 10 freezing, losing internet connection, and disconnecting your external USB hard drive when you access files from it, you are not alone. Many users have reported similar issues after a clean installation of Windows 10. This article will explain the possible causes and solutions for this problem.

There are several possible causes for this problem, such as:

  • Corrupted or outdated drivers: The drivers for your USB devices, network adapter, or motherboard chipset may be corrupted or outdated, causing compatibility issues with Windows 10.
  • Power management settings: The power management settings for your USB devices or network adapter may be configured to save power by turning off or suspending the devices when they are not in use, causing them to disconnect or malfunction.
  • Faulty hardware or cables: The USB devices, network adapter, motherboard, or the cables connecting them may be faulty or damaged, causing intermittent or permanent failures.
  • Software conflicts or malware: Some software applications or malware may interfere with the normal operation of your USB devices or network adapter, causing them to freeze or disconnect.
  • Possible solutions

    Depending on the cause of the problem, you may try one or more of the following solutions:

  • Update your drivers: You can use the Device Manager to check for any yellow exclamation marks next to your USB devices, network adapter, or motherboard chipset, and update the drivers if needed. You can also use the Windows Update to check for any available updates for your system.
  • Change your power management settings: You can use the Device Manager to access the properties of your USB devices or network adapter, and go to the Power Management tab. There, you can uncheck the option to allow the computer to turn off or suspend the device to save power. You can also use the Power Options to change the power plan settings for your system, and disable any power-saving features that may affect your USB devices or network adapter.
  • Check your hardware and cables: You can try to use different USB ports, cables, or devices to see if the problem persists. You can also use a hardware diagnostic tool to test your USB devices, network adapter, or motherboard for any errors or failures. If you find any faulty or damaged hardware or cables, you may need to replace them.
  • Scan your system for malware: You can use a reputable antivirus or anti-malware software to scan your system for any malicious programs that may be causing the problem. You can also use the Windows Security to perform a full scan of your system and remove any threats.
  • Perform a system restore or reset: If none of the above solutions work, you may need to perform a system restore or reset to revert your system to a previous state or a clean state. You can use the System Restore to restore your system to a point before the problem occurred, or use the Reset this PC to reinstall Windows 10 and keep or remove your personal files. However, before you do this, you should back up your important data to avoid any data loss.
  • Conclusion

    We

hope this article has helped you to resolve the problem of Windows 10 freezing, losing internet connection, and disconnecting your external USB hard drive when you access files from it. If you have any questions or feedback, please leave a comment below. Thank you for reading.

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