Question:

Could you detail the customer support services offered by Ezi Accounting for users requiring assistance?

Answer:

Ezi Accounting provides

free email support with a target response time of 24 hours

. This service is available to all customers who have purchased a license key, as well as those evaluating the software.

Phone and WhatsApp Support:

For immediate assistance, customers can contact support via phone call or WhatsApp through the numbers provided by the resellers in Ghana and Nigeria.

Emergency Support:

In case of urgent issues, Ezi Accounting offers emergency support services. This may include investigation of incidents, recovery from system problems through data file analysis, and direct access to the target computer for troubleshooting. Note that a small fee may be required for emergency support.

Gold Support:

For users seeking a higher level of support, Ezi Accounting’s Gold Support package allows for direct access to the computer system to fix issues. This premium service ensures peace of mind by providing hands-on assistance for any problems that may arise.

Interactive Support:

Ezi Accounting also offers interactive support options such as Skype and AnyDesk, enabling real-time assistance and guidance for users.

In summary, Ezi Accounting’s customer support services are designed to provide timely and effective assistance to ensure that users can efficiently manage their business finances with minimal disruption. Whether it’s a simple query or an emergency situation, Ezi Accounting’s support team is equipped to handle the needs of its diverse user base.