Question:

What steps should I take to expertly address a freezing issue with the CM2012 Report Builder?

Answer:

Freezing issues in the CM2012 Report Builder can be a significant hindrance to productivity. Fortunately, there are several steps you can take to resolve these problems and ensure a smoother reporting process.

Step 1: Check the Application Manifest

The first step is to verify that the Report Builder application manifest exists on the server. If it’s missing, you’ll need to ensure it’s in place to proceed.

Step 2: Update Registry Key

Often, the root cause of the freezing issue is an outdated registry key. When CM2012 is installed, it may insert a version 2 key, which is incompatible with the newer version of Report Builder. Updating this key to version 3 can resolve the freezing issue.

Step 3: Install the Fix

There is a dedicated fix available that addresses this specific issue. It comes in the form of an MSI installer, which simplifies the process. After ensuring that .NET Framework 4.0 or later is installed on your system, run the installer and follow the wizard to apply the fix.

Step 4: Restart the Application

Once the fix is applied, restart the Report Builder for the changes to take effect. This should resolve any freezing issues and allow you to create custom reports without interruption.

Conclusion

By following these steps, you should be able to expertly address and resolve the freezing issue with the CM2012 Report Builder, leading to a more efficient and trouble-free reporting experience.

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Remember, it’s always a good idea to back up your system before making any changes to the registry or installing new software. If you’re not comfortable performing these steps, consider seeking assistance from an IT professional.