Navigating Through the Blue: Understanding Your Computer’s SOS

Question:

I’m relatively inexperienced with computer troubleshooting, but I’ve consulted the event viewer and found a BugCheck entry with the following details: 0x0000000a (0xffff830e000008f8, 0x0000000000000002, 0x0000000000000000, 0xfffff8074c4707bc). Additionally, I’ve provided a link to the corresponding dump file and a zip file containing all the files in my Minidump folder.

My system specifications are:

  • Motherboard: B450 Tomahawk Max
  • CPU: AMD Ryzen 5 3600
  • RAM: 16GB
  • GPU: NVIDIA GeForce RTX 2080
  • PSU: Corsair RM850x 80+ Gold
  • Could

you please help me understand the root cause of these blue screen incidents? Thank you.

Answer:

Experiencing a blue screen error can be quite distressing, especially when the cause is not immediately apparent. The error code you’ve encountered, `0x0000000a`, is known as “IRQL_NOT_LESS_OR_EQUAL.” This indicates that a process or a driver attempted to access a memory address without proper access rights.

This type of error is commonly associated with several issues:

: Drivers are the bridge between your computer’s hardware and software. If a driver is outdated or not working correctly, it can cause conflicts leading to a blue screen.


  • Corrupted system files

    : System files are essential for the operating system to function correctly. If these files are corrupted, it can lead to serious errors like the one you’re experiencing.


  • Hardware issues

    : Faulty hardware, such as a damaged motherboard or RAM, can also cause blue screen errors. Given your system specifications, it’s unlikely that your hardware is insufficient, but it could be malfunctioning.

  • To troubleshoot this issue, consider the following steps:

    1.

    Update your drivers

    : Make sure all your drivers, especially those related to the motherboard, CPU, GPU, and any other peripherals, are up to date.

    2.

    Run a system file check

    : Use the built-in Windows System File Checker tool to repair any corrupted system files.

    3.

    Check for hardware issues

    : Use tools like MemTest86 to check your RAM for errors. Also, ensure that your PSU is providing stable power to all components.

    4.

    Analyze the dump file

    : The dump file you’ve provided can offer more insights. It contains data that was processed at the time of the crash and can help pinpoint the exact cause.

    Remember, blue screen errors are often a process of elimination. It might take some time to identify the exact issue, but by methodically going through these steps, you should be able to resolve the problem. Stay patient and thorough in your approach, and you’ll get to the bottom of this. If you continue to experience difficulties, consider seeking the help of a professional technician who can provide a more hands-on diagnosis.

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