Question:

Could you guide me through the process of resetting the password for my Shoretel Account Viewer?

Answer:

• Visit the Shoretel Account Viewer login page.
• Click on the “Forgot Password?” link.

Step 2: Verify Your Identity

• Enter the email address associated with your account.
• Shoretel will send you an email with a password reset link.

Step 3: Reset Your Password

• Open the email from Shoretel and click on the provided link.
• You will be redirected to a password reset page.

Step 4: Create a New Password

• Choose a new password that is strong and secure.
• Follow the guidelines for a strong password, typically including a mix of letters, numbers, and special characters.

Step 5: Confirm Your New Password

• Re-enter your new password for confirmation.
• Submit the new password to complete the reset process.

Step 6: Log In with Your New Password

• Return to the login page and enter your new password.
• You should now have access to your account with the updated password.

Remember

to keep your new password confidential and avoid using easily guessable passwords such as “password123” or “admin.” It’s also a good practice to update your passwords regularly and use different passwords for different accounts to enhance security. If you encounter any issues during the process, Shoretel’s customer support team is available to assist you.