Question:

Could you elucidate on the cost structure for utilizing iAppoint services? Are users subject to any fees?

Answer:

The primary service offered by iAppoint is its self-service module for scheduling appointments. This feature is particularly cost-efficient when compared to traditional methods. For instance, online bookings made through iAppoint are reported to cost less than £1 each. This is a stark contrast to the £6-10 cost associated with bookings made via call centers.

Integration and Confirmation Services

iAppoint also integrates with back-office systems, allowing for a seamless flow of information between tenants, their properties, and the resources of the housing provider. This integration extends to the confirmation of appointments via text, which can include personalized details such as the name and photo of the visiting staff member, estimated time of arrival, and contact details.

Customization and Flexibility

Users have the flexibility to prioritize or rearrange appointments, order additional text reminders, and book follow-up actions. This level of customization is included in the service, ensuring that users have control over their scheduling without incurring extra fees.

Conclusion

In summary, iAppoint offers a cost-effective solution for appointment scheduling. The fees are minimal, especially when considering the savings in time and resources compared to more traditional booking methods. Users can expect to pay less than £1 for online bookings, with the added benefits of integration, customization, and flexibility that iAppoint provides.

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For those considering iAppoint, it’s clear that the service is designed with cost savings in mind, making it an accessible option for efficient and effective appointment management.