How to Troubleshoot and Solve the Outlook Inbox Display Problem

Question:

How can I restore the sender’s initials or profile picture in Outlook inbox? >
> I have noticed that the emails in my inbox no longer display the sender’s initials or profile picture, as they used to. I have attached a screenshot to illustrate the issue. What setting should I adjust to bring back this feature?

Answer:

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> If you use Outlook as your email client, you may have noticed that some emails in your inbox show the sender’s initials or profile picture next to their name, while others do not. This feature can help you quickly identify the sender and make your inbox more visually appealing. However, sometimes this feature may stop working due to various reasons, such as a change in your Outlook settings, a problem with your Microsoft account, or a bug in the Outlook app. In this article, we will show you how to troubleshoot and fix this issue, and restore the sender’s initials or profile picture in your Outlook inbox. >
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Check your Outlook settings

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> The first thing you should do is check your Outlook settings and make sure that the option to show the sender’s initials or profile picture is enabled. To do this, follow these steps: >
> – Open the Outlook app on your device and click on the File tab on the top menu. > – Select Options from the sidebar to open the Outlook Options window. > – Click on People from the left pane to access the People settings. > – Under the Online status and photographs section, make sure that the checkbox for Show user photographs when available is checked. If not, check it and click on OK to save the changes. >
> This should enable the feature to show the sender’s initials or profile picture in your Outlook inbox. However, if you still do not see them, you may need to check your Microsoft account settings. >
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Check your Microsoft account settings

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> The sender’s initials or profile picture in Outlook are linked to your Microsoft account, which is the same account you use to sign in to Outlook.com, OneDrive, Skype, and other Microsoft services. Therefore, you need to make sure that your Microsoft account has a valid profile picture and name, and that it is synced with your Outlook app. To do this, follow these steps: >
> – Go to [Outlook.com] and sign in with your Microsoft account credentials. > – Click on your profile picture or initials on the top-right corner of the screen to open the account menu. > – Select Edit profile from the menu to access your profile settings. > – Click on Change picture to upload a new photo for your profile picture, or select one from the available options. You can also drag or resize the image box to adjust the picture. Click on Save when you are done. > – Click on Edit name to enter a first name and last name for your profile name. Click on Save when you are done. >
> Please note that it may take up to 24 hours for the changes to your profile picture or name to go into effect. After that, you should see your profile picture or initials in your Outlook inbox. However, if you still do not see them, you may need to update or reinstall your Outlook app. >
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Update or reinstall your Outlook app

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> Sometimes, the sender’s initials or profile picture may not show up in Outlook due to a bug or a compatibility issue with your device or operating system. In that case, you may need to update or reinstall your Outlook app to fix the problem. To do this, follow these steps: >
> – Go to the [Microsoft Store] on your device and search for the Outlook app. > – If there is an update available for the app, click on the Update button to download and install the latest version of the app. If not, skip this step. > – If updating the app does not solve the issue, you may need to uninstall and reinstall the app. To do this, go to the Settings app on your device and select Apps from the sidebar. > – Find the Outlook app from the list of installed apps and click on it. Then, click on the Uninstall button to remove the app from your device. > – Go back to the [Microsoft Store] and search for the Outlook app again. Then, click on the Get button to download and install the app on your device. > – Launch the Outlook app and sign in with your Microsoft account credentials. You should see your profile picture or initials in your Outlook inbox. >
> We hope this article has helped you restore the sender’s initials or profile picture in your Outlook inbox. If you have any questions or feedback, please let us know in the comments below..

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