Question:

What are the possible causes and solutions for random reboots and blue screen errors on a PC with an AMD Ryzen 5700G iGPU, a Gigabyte motherboard, and 32 GB RAM?

I have been experiencing frequent and unpredictable reboots on my PC, sometimes accompanied by blue screen errors that mention hypervisor or unexpected kernel trap. I have tried various troubleshooting methods, but none of them have resolved the issue. I am not very familiar with the technical aspects of PC hardware and software. I would appreciate any expert advice on how to diagnose and fix this problem.

Answer:

If you are facing random reboots and blue screen errors on your PC, you are not alone. Many users have reported similar issues with their PCs, especially those with AMD Ryzen processors and integrated graphics units (iGPUs). In this article, we will explore some of the possible causes and solutions for this problem, and help you restore your PC to normal functioning.

Possible causes

There are many factors that can cause your PC to reboot randomly or display blue screen errors, also known as stop errors or bug checks. Some of the common ones are:

• Overheating: Your PC may overheat due to insufficient cooling, dust accumulation, faulty fans, or overclocking. Overheating can damage your PC components and cause instability, crashes, or reboots.
• Power supply issues: Your PC may not receive enough power from your power supply unit (PSU) or your wall outlet. This can cause your PC to shut down unexpectedly or fail to boot up properly.
• Driver conflicts: Your PC may have incompatible, outdated, or corrupted drivers for your hardware devices, such as your iGPU, motherboard, or RAM. Driver conflicts can cause your PC to malfunction, freeze, or display blue screen errors with various codes, such as hypervisor or unexpected kernel trap.
• Software errors: Your PC may have faulty, malicious, or incompatible software installed, such as your operating system, antivirus, or applications. Software errors can cause your PC to behave erratically, slow down, or crash.

Possible solutions

Depending on the cause of your problem, you may need to try different solutions to fix your PC. Here are some of the general steps you can take to troubleshoot and resolve your issue:

• Check your PC temperature: You can use a software tool, such as [HWMonitor](https://www.cpuid.com/softwares/hwmonitor.html), to monitor your PC temperature and fan speed. If your PC is overheating, you may need to clean your PC case, replace your thermal paste, adjust your fan settings, or lower your overclocking settings.
• Check your power supply: You can use a software tool, such as [OCCT](https://www.ocbase.com/), to test your PSU and your PC components under stress. If your PC fails the test or shows signs of instability, you may need to replace your PSU, use a different power outlet, or use a surge protector or an uninterruptible power supply (UPS).
• Update your drivers: You can use a software tool, such as [Driver Booster](https://www.iobit.com/en/driver-booster.php), to scan your PC for outdated, missing, or faulty drivers and update them automatically. Alternatively, you can visit the official websites of your hardware manufacturers, such as [AMD](https://www.amd.com/en/support), [Gigabyte](https://www.gigabyte.com/Support), or [Corsair](https://www.corsair.com/us/en/support), and download and install the latest drivers manually.
• Scan your PC for errors: You can use a software tool, such as [Windows Memory Diagnostic](https://support.microsoft.com/en-us/windows/diagnosing-memory-problems-on-your-computer-3fc9e0f8-4c0c-905c-396a-0c49f0cfe1b0) or [CHKDSK](https://support.microsoft.com/en-us/windows/check-your-drive-for-errors-in-windows-10-579a6605-8c65-7fcb-ecaa-6cf523189a18), to check your RAM and your hard drive for errors and fix them automatically. You can also use a software tool, such as [Malwarebytes](https://www.malwarebytes.com/), to scan your PC for viruses, malware, or other threats and remove them safely.
• Restore your PC to a previous state: You can use a software tool, such as [System Restore](https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e3b5a3024da5#bkmk_section2), to undo any recent changes to your PC settings, drivers, or software that may have caused your problem. You can also use a software tool, such as [Reset this PC](https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e3b5a3024da5#bkmk_section3), to reinstall your operating system and keep or remove your personal files.

Conclusion

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reboots and blue screen errors can be frustrating and annoying, but they are not unsolvable. By following the steps above, you can identify and fix the cause of your problem and enjoy your PC again. However, if none of the solutions work for you, or if your problem persists or worsens, you may need to contact a professional PC technician or service center for further assistance. We hope this article was helpful and informative for you. Thank you for reading.